Hello.
I've had a problem on my iPhone 11 since I bought it shortly after launch last year, but I forgot about it until recently. Prior to the iPhone 11, I had an iPhone 6, which I'd connect to my MBA once or twice a week to save a back-up. Just before getting the 11, I also backed up the iPhone 6 to iCloud.
When I got the iPhone 11, I restored the backup from the cloud, I think this all went through okay (I think I may have done this because the 11 wouldn't connect to iTunes for some reason or other, I can't remember for certain though). However, I also wanted to do a hard backup to my laptop via iTunes, but when I connected it to my laptop, iTunes had a message saying it couldn't connect to the 11 and it gave me an option to restore the iPhone.
I think I did restore it to factory settings once, but then after I restored the backup from the cloud to get everything back, when I connected it to my laptop again, it said that it couldn't read the iPhone and that I should restore it to factory settings. I spoke to Apple support at the time and the person mentioned that they don't know what's wrong but said maybe the iCloud back-ups I've been restoring from are corrupt somehow, and that I should just start afresh...but this makes no sense whatsoever. If I do a factory reset and then have to not restore my backup, I have to start completely fresh, need to add new contacts and have none of my old texts, What's App messages, pictures and all of my app histories etc.
I forgot all about this, as it happened last year and I've just been using the iCloud back-up system each time I put the phone on charge. However, this past weekend I connected the iPhone to my new MBP and the same thing happens, it says it cannot connect and I should restore the iPhone. I'd really like to see if I can fix this without starting afresh.
Can anyone please advise on what the issue may be, and is there a way to fix this without starting over? Any tips on starting over again but somehow keeping all my messages, photos etc. in a relatively easy way?
If it helps I'm currently on iOS 13.7, and not keen to upgrade to 14 yet. TBH, I don't think this'd resolved the problem because I've upgraded the OS a few times since iPhone 11's launch.
Thanks.
I've had a problem on my iPhone 11 since I bought it shortly after launch last year, but I forgot about it until recently. Prior to the iPhone 11, I had an iPhone 6, which I'd connect to my MBA once or twice a week to save a back-up. Just before getting the 11, I also backed up the iPhone 6 to iCloud.
When I got the iPhone 11, I restored the backup from the cloud, I think this all went through okay (I think I may have done this because the 11 wouldn't connect to iTunes for some reason or other, I can't remember for certain though). However, I also wanted to do a hard backup to my laptop via iTunes, but when I connected it to my laptop, iTunes had a message saying it couldn't connect to the 11 and it gave me an option to restore the iPhone.
I think I did restore it to factory settings once, but then after I restored the backup from the cloud to get everything back, when I connected it to my laptop again, it said that it couldn't read the iPhone and that I should restore it to factory settings. I spoke to Apple support at the time and the person mentioned that they don't know what's wrong but said maybe the iCloud back-ups I've been restoring from are corrupt somehow, and that I should just start afresh...but this makes no sense whatsoever. If I do a factory reset and then have to not restore my backup, I have to start completely fresh, need to add new contacts and have none of my old texts, What's App messages, pictures and all of my app histories etc.
I forgot all about this, as it happened last year and I've just been using the iCloud back-up system each time I put the phone on charge. However, this past weekend I connected the iPhone to my new MBP and the same thing happens, it says it cannot connect and I should restore the iPhone. I'd really like to see if I can fix this without starting afresh.
Can anyone please advise on what the issue may be, and is there a way to fix this without starting over? Any tips on starting over again but somehow keeping all my messages, photos etc. in a relatively easy way?
If it helps I'm currently on iOS 13.7, and not keen to upgrade to 14 yet. TBH, I don't think this'd resolved the problem because I've upgraded the OS a few times since iPhone 11's launch.
Thanks.