iPhone 12 Pro Max mic problems while on speaker

[macachia]

Seems I have a dead mic when using FaceTime, voice recorder, Siri etc.
But is fine while recording videos as it uses a different mic.
I tried restoring so that’s not an issue.

any ideas? Gutted 😞

 

[scooper3764]

I have the same issue.

 

[macachia]

This happened when I updated to 14.2.1.
Restoring it from the iPhone itself doesn’t solve the issue.

 

[Walkaa]

Same, Any solutions yet?

 

[macachia]

I took it in for servicing, they couldn't find a fault and they are opening the phone up (I know, im gutted) to see what's the problem.

not even apple know what the problem is, spent literally hours on the phone with them

I bought mine from apple uk but in my country (malta), we only have an official apple service provider, not an official apple store

 

[Walkaa]

Thanks for the update, mine is being booked in, but at less than 2 weeks old, I just want a replacement. Several friends have the phone with no issue whatsoever.

 

[macachia]

just got an update from my official service centre.

they confirmed that it's not software issue but a hardware one (possibly triggered by 14.2.1).

they are waiting for apple to approve the replacement....been waiting for two days.


this is my 15th iPhone (sometimes I switched colour in mid cycle for the hell of it) and I've never received such appalling service. They really don't care about customers at the end of the day, just their wallets

 

[C DM]

Thanks for the update, mine is being booked in, but at less than 2 weeks old, I just want a replacement. Several friends have the phone with no issue whatsoever.

Given how new it is couldn't you just exchange it or return it and get a new one instead?

 

[macachia]

Given how new it is couldn't you just exchange it or return it and get a new one instead?

in my country, there is a waiting list that goes beyond the xmas season. I am still waiting for my 12 pro for my wife (preordered it early November)

so an exchange is quite impossible

 

[picklebrew]

in my country, there is a waiting list that goes beyond the xmas season. I am still waiting for my 12 pro for my wife (preordered it early November)

so an exchange is quite impossible

Just wondering if you have an update on this: did a new replacement resolve the microphone issue?

I got an iPhone 12 Pro about 3 weeks ago and it seemed to be working great. Just noticed a couple days ago while on speaker, callers cannot hear me. My voice memos and “Hey Siri” are also unable to detect my voice.

 

[macachia]

Just wondering if you have an update on this: did a new replacement resolve the microphone issue?

I got an iPhone 12 Pro about 3 weeks ago and it seemed to be working great. Just noticed a couple days ago while on speaker, callers cannot hear me. My voice memos and “Hey Siri” are also unable to detect my voice.

our service centre called last week that the servicing tools for the iPhone 12 series have arrived. We are waiting for an answer.

This marks almost 3 months with a non function, brand new, 1450euros iPhone 12 Pro max 256gb