I REALLY liked my 12 Pro a lot. I found the signal was 4 times faster on 5G and twice as fast on LTE. I had great signal everywhere, I liked the bigger screen, the design was great, and I was very happy....until.....
Last week I was on the phone just about all day for work. no problem all day with tons of calls. Then at the end of the day, midway through my conversation it cut out. I tried calling the guy back and it wouldn't let me. I went to the control center, and the cellular signal was on and off like a Christmas light. I turned the phone off and on, it let me call Verizon and cut it off again with the same thing happening. I tried turning off the cellular and back on, tried airplane mode off and on, reset network settings, it kept happening. I switched to LTE and it seemed to not lose the signal and thought I was fine for the week. I put in a ticket with Apple in the meantime, she said she would talk to the engineers and call me back Saturday at 11AM. I got an email 11:30 Saturday saying she tried calling but it went to voicemail. I found out 3 people tried calling me and it never rang. Looking online, I saw a lot of reports of the same issue.
I called Apple Support and told the rep my concern with this phone was I cannot afford reliability issues as I live off this phone every day. My concern was the hardware may have issues if it has as many complaints as I have been reading about. I was past the 14 day return period, but she offered me a full refund which I accepted. Usually I sell the previous phone within days of listing on Swappa, the iPhone 11 Pro listing had been sitting with occasional lowball offers, so this worked out. I removed the listing, activated the 11 Pro and for the first time since the iPhone 4 came out on Verizon, I am skipping an upgrade.
This is why I buy from Apple, this is why I am loyal to Apple. They have guidelines, but they get flexible with them when situations occasionally dictate. I've had the occasional time when they have done similar.
Last week I was on the phone just about all day for work. no problem all day with tons of calls. Then at the end of the day, midway through my conversation it cut out. I tried calling the guy back and it wouldn't let me. I went to the control center, and the cellular signal was on and off like a Christmas light. I turned the phone off and on, it let me call Verizon and cut it off again with the same thing happening. I tried turning off the cellular and back on, tried airplane mode off and on, reset network settings, it kept happening. I switched to LTE and it seemed to not lose the signal and thought I was fine for the week. I put in a ticket with Apple in the meantime, she said she would talk to the engineers and call me back Saturday at 11AM. I got an email 11:30 Saturday saying she tried calling but it went to voicemail. I found out 3 people tried calling me and it never rang. Looking online, I saw a lot of reports of the same issue.
I called Apple Support and told the rep my concern with this phone was I cannot afford reliability issues as I live off this phone every day. My concern was the hardware may have issues if it has as many complaints as I have been reading about. I was past the 14 day return period, but she offered me a full refund which I accepted. Usually I sell the previous phone within days of listing on Swappa, the iPhone 11 Pro listing had been sitting with occasional lowball offers, so this worked out. I removed the listing, activated the 11 Pro and for the first time since the iPhone 4 came out on Verizon, I am skipping an upgrade.
This is why I buy from Apple, this is why I am loyal to Apple. They have guidelines, but they get flexible with them when situations occasionally dictate. I've had the occasional time when they have done similar.
