I've recently (yesterday) began having a problem with the iTunes backup/sync process of my iPhone 3GS.
When I sync, I get the message:
"iTunes could not backup the iPhone "******'s iPhone" because the backup could not be saved on the computer.
I've done some google searching on the issue, and have already performed the following troubleshooting steps:
The message appears while on step 5 of 5 in the sync. There is a backup folder being re-created in the MobileSync directory, but the backup is not shown in iTunes.
Relevant information:
I would greatly appreciate any troubleshooting tips that anyone might be able to provide. Thanks in advance.
Chris
When I sync, I get the message:
"iTunes could not backup the iPhone "******'s iPhone" because the backup could not be saved on the computer.
I've done some google searching on the issue, and have already performed the following troubleshooting steps:
- Confirmed ample available free space on the computer.
- Changed USB ports.
- Deleted the old backups from the MobileSync folder.
- Repaired Permissions.
- Tried changing Time Zone.
- Re-Installed iTunes.
- Hard Reset the iPhone.
- Reset Sync History.
- Deleted the iPod Photo Cache from iPhoto.
- Disabled Photo sync in iTunes.
The message appears while on step 5 of 5 in the sync. There is a backup folder being re-created in the MobileSync directory, but the backup is not shown in iTunes.
Relevant information:
- Core Duo 2.0GHz MacBook Pro with 2GB ram.
- 29GB Free HDD space.
- OS 10.6.4 with all available updates installed.
- iTunes 10.
- iPhone 3GS 32GB.
I would greatly appreciate any troubleshooting tips that anyone might be able to provide. Thanks in advance.
Chris