Made three trips to the Apple Store and did the restore thing 3X without success. This was purchased online at Apple Store Online and arrived (2) days before launch day, and has been a great iPhone, but the crashing and restoring took it's toll. Apple Support was fast and easy to work with, since I'd been to the store 3X. Probably getting AppleCare for this one. Got one of those "FAST LANE #'s" and walked in after work and the new iPhone 4 exchange took 15 minutes...