Hello All
I have just posted this on the Vodafone forum but you peeps are generally lightening quick at replying so I thought I would come here for some help!
Here we go ...
I used to have an iPhone 3G with O2 who I never had any problems with.
With the change of O2's iPhone tariffs, Vodafone offered the best value for me so on Thursday morning I ordered an iPhone 4 and entered my PAC code which I'd got from O2, before the 24th.
I chose to have my iPhone delivered to the Vodafone store in Reading.
Tonight I went to collect my new iPhone and I was given just a micro-SIM and the iPhone. They didn't do anything with the micro SIM, just handed them over.
On returning home, I connected my new iPhone to my computer and went through the iTunes activation process. iTunes then restored my new phone from my last iPhone 3G backup.
However, my iPhone 4 is waiting for activation. I read that this could take an hour so I waited that long and it still didn't activate.
So, next, I called Vodafone "customer service" and spoke to a lady tried to get me to activate it online however the form was asking me for my SIM numbers, (She said I should enter my O2 SIM serial number and the Vodafone SIM serial number), however I didn't have a mobile number (a new temporary Vodafone number), or any other details such as a PIN number.
As I didn't have a Vodafone mobile phone number she said I would need to call back tomorrow (Saturday) so that they could find my Vodafone number.
I don't think she was right, and it would be great if someone could answer these questions for me please?
- I have read somewhere on these [Vodafone] forums that Vodafone don't issue temporary numbers, so:
- Do I need to wait for my number to be ported from O2, (48 working hours) before my iPhone will activate
- Because of the above I don't need to ring back tomorrow because they won't find a vodafone number for me
- My new iPhone will self-activate on either Monday or Tuesday next week
If anyone can answer me these questions I'd be very grateful!
Thanks in advance from a new, extremely frustrated, Vodafone customer.
- D
I have just posted this on the Vodafone forum but you peeps are generally lightening quick at replying so I thought I would come here for some help!
Here we go ...
I used to have an iPhone 3G with O2 who I never had any problems with.
With the change of O2's iPhone tariffs, Vodafone offered the best value for me so on Thursday morning I ordered an iPhone 4 and entered my PAC code which I'd got from O2, before the 24th.
I chose to have my iPhone delivered to the Vodafone store in Reading.
Tonight I went to collect my new iPhone and I was given just a micro-SIM and the iPhone. They didn't do anything with the micro SIM, just handed them over.
On returning home, I connected my new iPhone to my computer and went through the iTunes activation process. iTunes then restored my new phone from my last iPhone 3G backup.
However, my iPhone 4 is waiting for activation. I read that this could take an hour so I waited that long and it still didn't activate.
So, next, I called Vodafone "customer service" and spoke to a lady tried to get me to activate it online however the form was asking me for my SIM numbers, (She said I should enter my O2 SIM serial number and the Vodafone SIM serial number), however I didn't have a mobile number (a new temporary Vodafone number), or any other details such as a PIN number.
As I didn't have a Vodafone mobile phone number she said I would need to call back tomorrow (Saturday) so that they could find my Vodafone number.
I don't think she was right, and it would be great if someone could answer these questions for me please?
- I have read somewhere on these [Vodafone] forums that Vodafone don't issue temporary numbers, so:
- Do I need to wait for my number to be ported from O2, (48 working hours) before my iPhone will activate
- Because of the above I don't need to ring back tomorrow because they won't find a vodafone number for me
- My new iPhone will self-activate on either Monday or Tuesday next week
If anyone can answer me these questions I'd be very grateful!
Thanks in advance from a new, extremely frustrated, Vodafone customer.
- D