iPhone 5 iCloud Restore from Backup not Working

[papertigers87]

Hi Everyone,

I'm hoping somebody may have the answer to this one.

I'm actually on my third iPhone 5 now due to scratches/marks on the back panel (bit of a fussy bugger!).

So, I received my third one today and started to set it up, however, when I get to restore the phone from backup I get the message "Cannot Restore Backup". I've tried about 5 times now and I keep getting the same. I still have the second iPhone, so I decided to restore that one from the backup after I'd reset it and it restored from the backup without any problems.

For some reason this new replacement doesn't like the backup. Any ideas?

Thanks,

Luke

 

[mattopotamus]

may be a dumb question, but are you on wifi?

Also, set it up as new first and then go back and try to restore from a backup.

 

[willmtaylor]

I had a similar issue with my wife's replacement iPhone 4 yesterday. I thought that maybe it was due to the iOS 5->6 difference, but perhaps not?

It wasn't a huge deal b/c her phone didn't have much in it yet, but definitely not working as advertised; I mean, if one can't restore from back up, what's the ****ing point, right?

 

[stuaz]

I had that problem but I just was persistance and on the fourth try it worked.

As someone suggested make sure you are on WiFi.

 

[papertigers87]

Hi,

I've just managed to get it working on my eighth go! I've been trying for the last couple of hours, setting up as new and then erasing and restoring, etc; then, when it works first time on the old one, you start to think there's something up with the damn thing, but it just did it after a few more attempts!

It's a shame it also has a mark on the back and will be going back. Will I ever get a perfect one? Hmmm....

Thanks anyway, guys.

Luke