iPhone 5 & Otterbox

[mzd90]

Ok so this is my first thread on here. But I really am wondering how this works... I just got an iPhone 5 and bought an OtterBox for it. You would think everything would be fine, but I noticed that the screen was becoming more indent towards me. I took off the case after my first week of having it and sure enough my iPhone 5 was slightly bent inwards.

When I called Applecare they excused me of dropping it in water... which I didn't even understand how that makes a phone bend and why I was still able to call from my phone. After arguing with them about that they told me it was the Otterbox which caused the bending. Apparently the iPhone 5 is known to get really hot while charging and it makes the frame weak. Well, having a tight inclosed case on top of that causes for it to bend forward... I have NEVER heard of this before and have had iPhones and Otterboxes for over 4 years now. I simply cannot get my head around this. Or has anyone had the same situation?


Thanks

 

[Brettka7]

1. Take the phone out more often to clean it. Don't charge it in the case when possible.

2. Pics or ban.

 

[elpmas]

I bought an Otterbox defender and it seems fine...I hope mine isn't bent either :X. I just took mine into the Apple Store to get Apple Care+, the guy just looked to see if it turned on and checked the charger port+headphone jack.

 

[sundog925]

pics or this thread is useless.

 

[Sedrick]

I can see it. These things get HOT and aluminum expands and contracts going from hot and cold, so you could see some bending over that long, skinny aluminum frame. Maybe aggravated by being in an enclosed case that doesn't let the heat dissipate.

I know my 4S battery gets so hot you almost can't hold on to it. (using Waze in the car for example)

Time will tell as more of these reports surface.

 

[rollingstart]

Your battery has possibly expanded due to overheating. This expansion is what's causing the phone to bend. Having the phone in an Otterbox may have exacerbated the issue by not allowing heat to dissipate, but it's not the root cause of the bending. In fact having the phone in an Otterbox would also prove you didn't physically bend it (e.g. by sitting on it).

You should tell Apple the battery overheated, and as a result it seems to have expanded and bent the iPhone. Should be a warranty issue.

https://forums.macrumors.com/threads/1467632/

 

[erratikmind]

The OBD and charging combo scenario has not created any issues for me, yet. I will keep an eye on this potential cause for damage.

 

[Newbie MacUser]

Ok so this is my first thread on here. But I really am wondering how this works... I just got an iPhone 5 and bought an OtterBox for it. You would think everything would be fine, but I noticed that the screen was becoming more indent towards me. I took off the case after my first week of having it and sure enough my iPhone 5 was slightly bent inwards.

When I called Applecare they excused me of dropping it in water... which I didn't even understand how that makes a phone bend and why I was still able to call from my phone. After arguing with them about that they told me it was the Otterbox which caused the bending. Apparently the iPhone 5 is known to get really hot while charging and it makes the frame weak. Well, having a tight inclosed case on top of that causes for it to bend forward... I have NEVER heard of this before and have had iPhones and Otterboxes for over 4 years now. I simply cannot get my head around this. Or has anyone had the same situation?


Thanks

I've seen a couple of people post on how they noticed their iPhone was slightly bent on MacRumors and they posted pics too. I still don't buy that excuse from Apple. I mean yes, heating metal causes its to be more malleable, but it really needs to get hot to the point its probably not safe to touch. I doubt that would have happened inside your otterbox case without the phone overheating and automatically shutting down. I'm also pretty sure the otterbox would have started to melt from the inside before the iPhone frame started to bend.

 

[Gmossler]

IPhone 5 bent due to Otterbox

I too noticed my iphone5 to be bent this morning when the volume adjust buttons were sticking. I took the phone out of the case, and saw the bend just over the volume down button. I also have a small crack on the top left of my screen. I have had an Otterbox defender on it since day one, as I had on my 3GS for 3 years prior to that, and I have one on my 4S work phone. I notice that this case is much harder to remove from the belt clip than the previous models, and the rubber sleeve is beginning to shred. I bought my cases all from AT&T, because they will replace the case on the spot, no questions asked. However, the bend is in the exact place I push on the phone as I spread the holding clip, and apparently, it has caused the phone to bend in the process. I called Otterbox today, and they are going to replace the case, they have already done a redesign, due to the screen cover not laying flat, and the clip is supposedly wider now to be easier to remove. They however, are not helping to fix the phone, so I will go to AT&T tomorrow to insist that they replace my phone, as the cover they installed is causing the damage.

 

[mackandproud]

Wth????