Hey guys need some expertise...a couple of days ago I had my iPhone 6 Plus replaced at the Apple Store and I have been unable to restore it completely from a backup. Initially I thought it might have been the new phone so I had it swapped again today but this one will not restore either.
I am trying to restore from a backup on my Windows computer through iTunes but while restoring the phone randomly disconnects from iTunes. Today it got through the restore process and started installing apps but after a few it disconnected again leaving most of then grayed out or "waiting". I start the sync again and it loads a couple more then crashes again.
The same thing happened on my first replacement and I tried a different cable, different USB port and still got the disconnects. Thinking it was my PC I also tried restoring from an iCloud backup and that also stalled while installing apps, leaving the phone stuck in "restoring from iCloud" mode with half of my apps grayed out and "waiting" all night until I swapped it this morning. I have not tried restoring from iCloud with this second replacement yet but since it doesn't work with iTunes I am expecting the same with iCloud as well.
Any ideas? Could both the local and iCloud backups be corrupt? What could prevent the apps from installing?
Thanks!
I am trying to restore from a backup on my Windows computer through iTunes but while restoring the phone randomly disconnects from iTunes. Today it got through the restore process and started installing apps but after a few it disconnected again leaving most of then grayed out or "waiting". I start the sync again and it loads a couple more then crashes again.
The same thing happened on my first replacement and I tried a different cable, different USB port and still got the disconnects. Thinking it was my PC I also tried restoring from an iCloud backup and that also stalled while installing apps, leaving the phone stuck in "restoring from iCloud" mode with half of my apps grayed out and "waiting" all night until I swapped it this morning. I have not tried restoring from iCloud with this second replacement yet but since it doesn't work with iTunes I am expecting the same with iCloud as well.
Any ideas? Could both the local and iCloud backups be corrupt? What could prevent the apps from installing?
Thanks!