When my dad makes a phone call on his iPhone 7 Plus or someone rings him, when the call starts neither the ear speaker or the mic work.
If my dad turns on speakerphone, suddenly the mic starts working and the other person comes through load and clear.
If he then switches off speakerphone, he can continue his conversation through the ear speaker, which has started working normally at this point.
Does anyone know what's going on and how to fix it? The only thing he's tried is restarting the phone. It's clearly not a hardware issue as the ear speaker and mic start working after switching speakerphone on and off.
Many thanks.
M.
If my dad turns on speakerphone, suddenly the mic starts working and the other person comes through load and clear.
If he then switches off speakerphone, he can continue his conversation through the ear speaker, which has started working normally at this point.
Does anyone know what's going on and how to fix it? The only thing he's tried is restarting the phone. It's clearly not a hardware issue as the ear speaker and mic start working after switching speakerphone on and off.
Many thanks.
M.