Here's a weird issue I've run into on my iPhone 12 Pro, fully updated iOS.
I have a contact (call him "Joe Blow") who appears as the name of every caller I get from any phone at my workplace. If I have Joe Blow in my Contacts list, entered either manually or from a past call, and I make a call from our office phones at a large org (with hundreds of phones) to my iPhone, he will appear as who is calling. If I remove the contact (and I mean completely purge every trace of him in Contacts), I can see other names now when they call my phone and it's like normal. If I add him back as a contact, the issue resumes.
I'd love to think it's a problem with our work phones, but everyone else has no issues with their iPhones or Androids, and our other IT staff are at a loss since they can mirror the settings but nothing appears wrong to them. My phone, however, not so much. So I wonder, is there something I should be looking at to help troubleshoot the issue? I wouldn't mind leaving Joe Blow out and just memorizing the number, but I assume this will happen again with another name.
To assist, I've tried the following:
- Updates to latest iOS
- Restarted phone
- Cleared contact from phone through Contacts
- Added new contacts to see if the same issue occurs (nope)
- Tried another iPhone with the same number to see if the problem replicates (nope - issue is on this phone, apparently)
- Changed the name of Joe Blow (nope)
I have a contact (call him "Joe Blow") who appears as the name of every caller I get from any phone at my workplace. If I have Joe Blow in my Contacts list, entered either manually or from a past call, and I make a call from our office phones at a large org (with hundreds of phones) to my iPhone, he will appear as who is calling. If I remove the contact (and I mean completely purge every trace of him in Contacts), I can see other names now when they call my phone and it's like normal. If I add him back as a contact, the issue resumes.
I'd love to think it's a problem with our work phones, but everyone else has no issues with their iPhones or Androids, and our other IT staff are at a loss since they can mirror the settings but nothing appears wrong to them. My phone, however, not so much. So I wonder, is there something I should be looking at to help troubleshoot the issue? I wouldn't mind leaving Joe Blow out and just memorizing the number, but I assume this will happen again with another name.
To assist, I've tried the following:
- Updates to latest iOS
- Restarted phone
- Cleared contact from phone through Contacts
- Added new contacts to see if the same issue occurs (nope)
- Tried another iPhone with the same number to see if the problem replicates (nope - issue is on this phone, apparently)
- Changed the name of Joe Blow (nope)