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iPhone SE (2016) IPhone Genius Bar Appointment Questions

B

bobbype0

macrumors member
Original poster
Mar 11, 2018
60
0
Has anyone here been able to get one the same day? I went to the site and it seems i cannot. But could you just go to apple store and wait there and maybe wait?


Also my battery is 86%. Had iphone SE for 2 years already. Should i get it changed for $29? I notice battery definitely is lot worst than before.


But it should be no brainer since im planning to use the SE for a while?
 
Yes they can usually get u in the same day if you don’t mind waiting. I would pay the $29 and get the new battery for sure. Btw when you do the battery replacement sometimes they will tell you to come back in 2 hours or so.
 
Same day appointment are rare but can happen at least at the store nearest me. In the past the closer around a phone launch and Xmas the harder it is to get appointments within a day or two. You can do a walk in but get there as close to opening as you can for the best and quickest results and be prepared to wait as appointments get priority. They will cut off walk-ins at some point which will depend on how busy they are.
 
bobbype0 said:
Has anyone here been able to get one the same day? I went to the site and it seems i cannot. But could you just go to apple store and wait there and maybe wait?


Also my battery is 86%. Had iphone SE for 2 years already. Should i get it changed for $29? I notice battery definitely is lot worst than before.


But it should be no brainer since im planning to use the SE for a while?
Click to expand...
I was at the mall yesterday around 12noon. Before driving over, I checked to see if Apple online had the Gold XS Max 256 Sim-Free in store for pick-up. I got to Apple, at first, I was told by one Apple rep that I had to stand in line which there were only 2 people, be given an appt, and it could take 2-3 hours. But when I went up to another Apple guy near the line, he says, "if I wanted to just pay for it and leave, he could get someone to take care of the transaction in 5 mins.".

First check to see if they have the iPhone you want in-store pickup, either pay for it online and schedule an appt. for in-store pick-up or just drive to Apple, tell them you just want to pay for it and leave.
 
Hi there. Well you went there to buy something and not a battery replacement, so wouldn't that be completely different?
 
Slightly off topic, but I was not very happy with Apple service for the first time ever.

I made an appt to have my screen replaced on my iPhone X and when I showed up they did a diagnostics test and told me everything else was fine. Then proceeded to tell me that unfortunately they didn’t have the parts to fix my phone and would I like them to order them. I had driven 45 minutes one way as this is my closest store. Why give me an appt to replace something when you don’t have the parts in stock?
 
Hi there like to update this and have few other questions. I did an appointment but didn't show up because i was too late. Then i booked another appointment same day in different location. Went there and waited maybe 25 minutes until an apple genius came as it was very busy at apple store. Then the person looked at my phone did a few test and then said it would be ready in 1 hour etc. I get back and waited at the table after check in. Then waited and another apple genius came and gave me my phone with the new battery. It cost that plus tax etc.


Few questions i have on this now. If other members in my family have an iphone and they have 6 or higher, they could get a new battery for that price. Now, one of my family members gave their iphone to a family member a while back to get a new iphone etc. When i went with my iphone, i had to show them my ID when getting the iphone back with new battery etc. So if we have 2 other iphones that we want battery replaced, does that mean only the person that the iphone is registered with could go and get the battery replaced? Example the old iphone given to another family member, im pretty sure they did a factory reinstall but i think they still registered with their own name. I'm not sure on this but i would assume most likely right? Like when you give a family member your old iphone and factory reset it, is it still in their name? Also that means that person would have 2 iphones in their name registered and only that person could bring the phone there to get battery replaced right? Thus i can't go there and do it for them with their iphone? Or i could if they change the registered name to me. I of course would change the name back to them or whatnot. I ask this because if they are not free, i could do this for them.


But if they go together and make appointment very close, that is probably best option right? But first the old iphone should be changed to the other persons name? Because if not, that person who uses the new iphone would have to basically come in twice to get battery replaced right? Because the person who uses old iphone don't speak english good.
 
bobbype0 said:
Hi there like to update this and have few other questions. I did an appointment but didn't show up because i was too late. Then i booked another appointment same day in different location. Went there and waited maybe 25 minutes until an apple genius came as it was very busy at apple store. Then the person looked at my phone did a few test and then said it would be ready in 1 hour etc. I get back and waited at the table after check in. Then waited and another apple genius came and gave me my phone with the new battery. It cost that plus tax etc.


Few questions i have on this now. If other members in my family have an iphone and they have 6 or higher, they could get a new battery for that price. Now, one of my family members gave their iphone to a family member a while back to get a new iphone etc. When i went with my iphone, i had to show them my ID when getting the iphone back with new battery etc. So if we have 2 other iphones that we want battery replaced, does that mean only the person that the iphone is registered with could go and get the battery replaced? Example the old iphone given to another family member, im pretty sure they did a factory reinstall but i think they still registered with their own name. I'm not sure on this but i would assume most likely right? Like when you give a family member your old iphone and factory reset it, is it still in their name? Also that means that person would have 2 iphones in their name registered and only that person could bring the phone there to get battery replaced right? Thus i can't go there and do it for them with their iphone? Or i could if they change the registered name to me. I of course would change the name back to them or whatnot. I ask this because if they are not free, i could do this for them.


But if they go together and make appointment very close, that is probably best option right? But first the old iphone should be changed to the other persons name? Because if not, that person who uses the new iphone would have to basically come in twice to get battery replaced right? Because the person who uses old iphone don't speak english good.
Click to expand...
I don't believe it matters who the new owner of the phone is. Apple will record battery replacement with the serial number of the phone. They may have checked your I.D. because you paid with a credit card.
 
Hi there. First off, I'm not even 100 percent sure i entered my name when i spoke to the genius? I just recalled after i showed them my phone and they checked a few things, they had their ipad and then it showed my name and all the information on it... i believe they got that from the serial number of the phone?


I paid by cash at the end actually. I showed my id when they brought back my iphone with the new battery inside. You have to do that when you come back and pick your iphone up or any apple product i assume...
 
5 minutes to store closing when I picked up my iPhone 6 Plus after battery replacement and they asked me for ID, which I had left in the car. Didn't want to run back to the car so had a sudden brainwave that maybe if I show him that both the 6 plus and new XS Max are signed into the same Apple ID, that should be good enough? The genius was happy with that so I didn't have to go and get my ID :)
 
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