I'm interested in purchasing the "Lightning to Digital AV Adapter" so that I can connect my iphone6 to the HDMI port on my HDTV. However when I go to the Apple web page which offers this accessory product for sale and I click on the "Reviews" link, it appears that 75% of the reviews give the product only a 1 star rating with pretty much unflattering comments. REALLY? 75% Would one purchase a new car if 75% of the reviews said it didn't work?
Essentially the 1-star reviews indicate that the product fails to meet customer expectations (i.e. it either doesn't work or fails over a course of time). http://www.apple.com/shop/reviews/MD826AM/A/lightning-digital-av-adapter?page=0&rf=1 I contacted Apple to inquire if their knowledge base indicated that there were any reliability issues with this product which Apple addressed in the past and has since corrected. I was told by the online Apple agent that there was no indication that the product had any technical issues at all. They told me that the item has a 14 day return policy. So if the item fails, let's say, after every 3,4,6 or maybe 12 weeks, it would become an expensive proposition to continue to buy this accessory at $50 a clip on a regular basis. (ok, who would ...) If a product on the Apple website itself has a 75% critical/negative review & approval rating, why would Apple continue to sell such a particular accessory if it had, certainly, what appears to be a reliability issue based on actual user feedback ?
So I'm wondering if I'm missing something here that would allay my concerns about purchasing this product? Maybe ALL these unhappy users don't know how to use it? (yeah, I know... don't use vise grips on it, don't bang it in with a hammer, don't secure it with duct tape, don't use it while sky diving ... LOL) Anyone have any experience with this? I've always respected Apple's commitment to high quality. But these reviews justifiably have me concerned. Any experience out there with this accessory failing? Thanks. Ed
Essentially the 1-star reviews indicate that the product fails to meet customer expectations (i.e. it either doesn't work or fails over a course of time). http://www.apple.com/shop/reviews/MD826AM/A/lightning-digital-av-adapter?page=0&rf=1 I contacted Apple to inquire if their knowledge base indicated that there were any reliability issues with this product which Apple addressed in the past and has since corrected. I was told by the online Apple agent that there was no indication that the product had any technical issues at all. They told me that the item has a 14 day return policy. So if the item fails, let's say, after every 3,4,6 or maybe 12 weeks, it would become an expensive proposition to continue to buy this accessory at $50 a clip on a regular basis. (ok, who would ...) If a product on the Apple website itself has a 75% critical/negative review & approval rating, why would Apple continue to sell such a particular accessory if it had, certainly, what appears to be a reliability issue based on actual user feedback ?
So I'm wondering if I'm missing something here that would allay my concerns about purchasing this product? Maybe ALL these unhappy users don't know how to use it? (yeah, I know... don't use vise grips on it, don't bang it in with a hammer, don't secure it with duct tape, don't use it while sky diving ... LOL) Anyone have any experience with this? I've always respected Apple's commitment to high quality. But these reviews justifiably have me concerned. Any experience out there with this accessory failing? Thanks. Ed
