Iphone not able to connect to one of the USB Ports on laptop - Pls advise

[Marty_Macfly]

Hi All,

Moral of story, if lighting port lead is damaged, don't use, throw away!

I tried to use a damaged Lead with new iphone se and my windows 10 laptop. The laptop went "bing" on and off a few times, then refused to do anymore after that.

Since then my new iphone is not recognised by the laptop on just that usb port. The laptop usb port works ok. It is the new iphone not connecting with the laptop. (Possibly a "safety" feature of the ios?)

The reason I say it is the new iphone with the issue with just that one USB port is:
1. I have since then connected my old iphone to that laptop port - connects fine
2. I have since then connected a USB memory stick to that port - connects fine.
3. I have since then connected my NEW iphone to another USB port on the laptop port - connects fine with another USB port on the laptop!



How do I fix this?

1. I've tried restarting the laptop and Iphone. unfortunately, I still have the same problem.

2. It is a "problem" with just the new iphone. Would a Hard reset of th phone be something to try?
I've heard that doing a Hard reset is not a great thing to do. Last resort, as it can cause other issues.

3. Hard reset - What is the safest way? Should I restart the iphone, then straight away do a hard reset?

4. What other options? Could it be the latop even?!

Hope you can advise.

Regards
Martin

 

[Audit13]

Don't throw the cable away if it's a original Apple cable and the has Apple warranty. Take it to an Apple store when they re-open and exchange the old cable for a new replacement. I've done this many times in the past.

Try resetting the phone to factory defaults by using the reset option in settings, general, reset.