Iphone preparing to ship to wrong address

[quadshot]

So looks like I screwed up big time. I can't believe I didn't notice before today, but it appears an old address of mine is being used instead of my billing address to ship my Iphone 5.

Trying to get through to apple support isn't going very well today, but it looks like the order details are locked in at this point of the order process.

Has anybody had any experience with a situation like this? What are my options?

Thanks!

 

[beowulfPKR]

Your options are:

1. Try harder to get a hold of Apple support.

2. After you get the tracking number call UPS/Fedex tell them to hold it at their facility for you to pickup. They will probably not let you redirect it, but you can use the option as a last resort. Note*: You still run the risk of them delivering it anyway to your old address, but it does require a signature.

3. If you contact whomever is living at your old address they may be able to just give you the package.

 

[quadshot]

Finally got through to Apple, and since the order hasn't shipped yet and probably won't for another day or so, they put in a request to Fed Ex to change the shipping address. They say this can take up to 72 hours, and there's a chance the address change won't go through and it'll get sent to the wrong address.

I "should" get a response email from fed ex if the address has been changed... if not I guess I'll have to go the route of holding the package at the depot. I will be up near my old city in a few weeks and could pick it up then.

Thanks for the help!

 

[allgyeryoder]

Shipped to Old Address

Here's my long-winded explanation of my problem. Any ideas?
I got up early to order the iPhone 5 on the 14th. While ordering off Att.com, it would not let me choose my shipping address, because we currently have an account with an old address as our billing (don't know how it's been 2 years and our bank has allowed us to continue paying from that address). When ordering, there was a message that I could change the billing address before shipping and it would then ship to that address. On the 18th, I got an email saying that the shipping address was still the old address. I called ATT to fix this, however, they said FedEx would have to call them to get the change. I would need to call FedEx, have them call ATT and then they would change the address. So, I called FedEx and they were confused. They said they don't call the company about those concerns. I told the worker my new address. She tried to change the address that I had. She had told me that normally they don't allow for this, but since it was such a big order (with all the iPhone 5's that were shipping that day), she might be able to. She tried again, and told me that she was able to change my shipping address. I was thrilled. She gave me a new confirmation number and I thought that was that.
On Friday, I got confirmation through FedEx that my package was delivered at 10:30, while I was at work. I came home early and found no iPhone. I checked the tracking and again it said delivered without a signature. I thought, initially that it was stolen. I called FedEx and they said it was delivered to the old address. I said I talked with someone who changed the address. They assured me that no one could do that on their end. I told them that although that may be true, someone assured me that they did. I asked them to review the call that I had placed earlier in the week and listen to the recording or look at what she was doing when she was on the phone with me. They tried to pass me on to ATT and file a claim, which I was unsuccessful at yesterday after talking to several people from support.
I went to the old address and knocked on the door to see if they had the phone, but they weren't there and I didn't see it on the doorstop.
So, What do I do? I'm mad that it was delivered without a signature. I'm mad that I was told the address was changed and I didn't push the matter further. I'm mad that no one seems able to help me from FedEx or ATT. What do I do?

 

[Jtludwig]

I would be mad at myself for not updating my address even though I moved 2 years ago!

And of course FEDEX won't change the address...otherwise anyone could call and say they are "John Smith" and change a shipping address.

 

[FzNk]

What do I do?

Call FedEX and figure out why in Jobs' name they released your phone without a signature. They're in deep S if they lack the required signature proof of delivery if that service was part of the shipment.

 

[mtneer]

Call FedEX and figure out why in Jobs' name they released your phone without a signature. They're in deep S if they lack the required signature proof of delivery if that service was part of the shipment.

I am not convinced requiring a signature would protect anyone.

When I signed for my iPhone I used only my first name. When I checked the "Proof of Delivery" online; they had my last name in text as the signer. Technically, I could have signed as "Mickey Mouse" and he would have still recorded the signer as the last name of the person the shipment was intended for.

Maybe requiring government issued ID matching the name on the box before handing over would be a close-to-secure process.

 

[bswanson1000]

If it ships before the address is changed, you should be able to do a package intercept, with Apple's support. Don't let them tell you otherwise.

I run an internet business that ships many physical products to buyers every day. This is an issue that regularly comes up that we're happy and able to fix for our customers.

 

[jester0723]

Maybe requiring government issued ID matching the name on the box before handing over would be a close-to-secure process.

We can't even require people to show government issued ID in order to vote. This seems unlikely.

 

[mtneer]

We can't even require people to show government issued ID in order to vote. This seems unlikely.

The voter ID issue is driven by the government. Requiring ID to pick up an iPhone would be a requirement set by Apple - a private corporation. Pretty much everyone knows that people have different responses to requirements set by the government compared to private corporations.

Also, if you miss your delivery guy and go to the shipping center to pickup the package; you will be asked for ID.