iPhone Screen replacement inferior quality.

[jdoyle]

Hi,

I made a genius bar appointment for my iPhone last week because I have two specks of dust under the glass near the center of the screen which was really annoying me. The genius was relucktant to deal with it under warranty but I pressed him politely and insisted that it was really bad and I was worried more dust may get in. Also, since this was already a replacement from only a few weeks ago this is a manufacturing fault and not up to Apple's high standards. He consulted someone else and ended up replacing the whole front of the iPhone, glass/digitizer/lcd unit.

I was very pleased, but when I got home I noticed something. When scrolling through screen fast there was a slight Ghosting effect almost like an old passive matrix LCD. Is it subtle but sort of hurts my eyes. Also, this screen has a much narrower viewing angle. All in all it seems like a cheaper component that most people may not notice. Being a designer I am very particular and now find it distracting. I can compare it to my wife's iPhone and her display is much better at scrolling and viewing angle.

I doubt Apple will do anything about it. Any ideas or do you think I just have to live with it?

 

[Matthew Yohe]

Looks like you just traded two specks of dust for a crappy screen.

 

[jdoyle]

Looks like you just traded two specks of dust for a crappy screen.

Yep. I may as well wait for this iPhone to develop a fault and get a new one and hopefully have better luck. This is my third replacement and my wife is on her fourth. I have serious concerns about the build quality of the iPhone 3GS and it is a worry now that Apple seem to be using cheaper parts to repair them.

 

[ljx718]

Hi,

I made a genius bar appointment for my iPhone last week because I have two specks of dust under the glass near the center of the screen which was really annoying me. The genius was relucktant to deal with it under warranty but I pressed him politely and insisted that it was really bad and I was worried more dust may get in. Also, since this was already a replacement from only a few weeks ago this is a manufacturing fault and not up to Apple's high standards. He consulted someone else and ended up replacing the whole front of the iPhone, glass/digitizer/lcd unit.

I was very pleased, but when I got home I noticed something. When scrolling through screen fast there was a slight Ghosting effect almost like an old passive matrix LCD. Is it subtle but sort of hurts my eyes. Also, this screen has a much narrower viewing angle. All in all it seems like a cheaper component that most people may not notice. Being a designer I am very particular and now find it distracting. I can compare it to my wife's iPhone and her display is much better at scrolling and viewing angle.

I doubt Apple will do anything about it. Any ideas or do you think I just have to live with it?

EXACT same thing happened to me. i hated to look at my new screen. good thing, a month later, the speakers gave out and they replaced the phone with a brand new one. at first the new phone has an even worse screen, with ghosting and a very washed out look. i gave it a couple of hours and it some how got better. now, its the best iphone screen ive ever seen

 

[Matthew Yohe]

Yep. I may as well wait for this iPhone to develop a fault and get a new one and hopefully have better luck. This is my third replacement and my wife is on her fourth. I have serious concerns about the build quality of the iPhone 3GS and it is a worry now that Apple seem to be using cheaper parts to repair them.

Maybe they're just giving you back the same phones you've given them?

Seriously, you both have gone through 7 phones? And you've replaced them all within 3 months of each other?! (replacement iPhones have a 90 day hardware warranty)

 

[jdoyle]

THis has all been under warranty. Not too happy about it. I am a fanboy since early ninties and I have never had so many issues with an Apple product. Does anyone think a hardware reset and/or restore may somehow force the iPhone to calibrate the display? Somehow I think it hardware related.

 

[jdoyle]

Maybe they're just giving you back the same phones you've given them?

Well I am pretty sure replacement iPhones are all refurbished units so you have a point. I worry about this approach because used components may have issues they have not noticed. Hence the constant stream of replacement iPhones...

 

[labman]

this is what happens to

ocd people you can always try again op! just do what you did last time and be nice!

 

[calvy]

I had my original day 2 iPhone until I sold it for a 3G. I had that same 3G iPhone until the day I sold it to buy my 3GS. And I've had this 3GS without replacement since I got it a few days after launch. I'm sure glad I don't put my iPhone through as much hell as you guys must, or don't have as much OCD

 

[jdoyle]

I had my original day 2 iPhone until I sold it for a 3G. I had that same 3G iPhone until the day I sold it to buy my 3GS. And I've had this 3GS without replacement since I got it a few days after launch. I'm sure glad I don't put my iPhone through as much hell as you guys must, or don't have as much OCD

I am so careful with my iPhone, as for OCD, I think I just expect acertsin level of quality from Apple. I am happy for you that you have had zero issues with your iPhones. That has not been my experience.

 

[kAoTiX]

I've had this on replacements I've done personally for people.
What you tend to find is the different batches of LCDs come from different manufacturers. There's 3 places I can get them from and they are of varying quality (and price of course)

As Apple replaced it under warranty you should be fine to go back to them and voice your concern for the replacement and have it replaced yet again. If it is ghosting like I've seen it is very obvious and actually quite a strain on your eyes.
If possible, have them compare it to another iPhone side by side.

 

[AnthonyHarris]

Hi,

I made a genius bar appointment for my iPhone last week because I have two specks of dust under the glass near the center of the screen which was really annoying me. The genius was relucktant to deal with it under warranty but I pressed him politely and insisted that it was really bad and I was worried more dust may get in. Also, since this was already a replacement from only a few weeks ago this is a manufacturing fault and not up to Apple's high standards. He consulted someone else and ended up replacing the whole front of the iPhone, glass/digitizer/lcd unit.

I was very pleased, but when I got home I noticed something. When scrolling through screen fast there was a slight Ghosting effect almost like an old passive matrix LCD. Is it subtle but sort of hurts my eyes. Also, this screen has a much narrower viewing angle. All in all it seems like a cheaper component that most people may not notice. Being a designer I am very particular and now find it distracting. I can compare it to my wife's iPhone and her display is much better at scrolling and viewing angle.

I doubt Apple will do anything about it. Any ideas or do you think I just have to live with it?

I had my phone replaced due to three issues. Dust under the screen, an 'inferior' power button (thats what the Genius called it anyway) and my speaker sounded blown.

The Genius was ready to replace the entire phone after only telling him about the one tiny speck of dust i had under the screen. The other issues just made it even more definite.

What I'm getting at is that you should just take it back and request a new phone. I'd personally be very unhappy with them just whipping the screen out and putting a new one in. As for all of their replacement phones being reconditioned. The only thing they reuse are the circuit boards. Everything else is new.

And to the comments about OCD... I don't pay good money for poor quality control. If there is anything wrong with what I buy/pay for I want it replaced or fixed at the very least.

I expect the best from Apple and Apple know it. So it has nothing to do with OCD.

 

[berlin1234]

good quality screens

It was always the biggest problem for my repair shop. The quality of screens was always so inconsistent, i tried so many suppliers in china just to find out their screens were crap! Now Im only dealing with the guys from cellbodyshop.com- they have great quality parts for a the price of chinese stuff and they never let me down.

 

[Max(IT)]

It was always the biggest problem for my repair shop. The quality of screens was always so inconsistent, i tried so many suppliers in china just to find out their screens were crap! Now Im only dealing with the guys from cellbodyshop.com- they have great quality parts for a the price of chinese stuff and they never let me down.

The thread was from 2010 ....

 

[Xenomorph]

The thread was from 2010 ....

* just registered

* bumped ancient thread

* one and only post contains a link to some random web site

Smells like a spammer.

That being said, if I had a time machine, I would go back to 2010, tell the OP to pop the screen off, remove the LCD, and clean the dust out from between it and the digitizer.