iPhone stuff in DFU/Recovery mode—won't restore

[alphaod]

Just got an iPhone… it was having some issues where settings were not getting saved; since it is a new phone I figured I'd perform a restore.

Except it won't restore. I keeps giving me the same error message. I know there is nothing wrong with the ipsw file, my computer, nor the cable since I can successfully restore another iPhone with no issues. It's just this phone.

Never had a problem like this before, not with older iPhones nor iPod touches.

So what are my possible solutions? Let's just say exchanging the phone is not the easiest thing to do.

Here is the error message:

 

[Knowlege Bomb]

Have you tried googling the error? Type it into the search exactly as it is in the popup box and you'll get all kinds of hits. That's how I've always found my way around errors like that.

 

[-aggie-]

A lot of these errors are due to updates for iTunes. Have you updated?

 

[alphaod]

Have you tried googling the error? Type it into the search exactly as it is in the popup box and you'll get all kinds of hits. That's how I've always found my way around errors like that.

Yeah I tried many solutions posted including changing USB ports, different user accounts, different computers, using a Windows machine; nothing is working.

 

[aprofetto]

Are you pointing the restore to a custom .ipsw file, or just restoring directly from iTunes?

 

[jmann]

Do you get the same error with both DFU Mode, and Recovery? And is it a 3G or 2G?

 

[musicman0725]

Likely, you aren't doing the restore in DFU mode (DFU mode is different from recovery mode). DFU mode will have a black screen while recovery mode will show a connect to iTunes logo:

URL: http://www.ihackintosh.com/2009/06/recovery-mode-and-dfu-mode/

Also, you mentioned that you've used the ipsw file with another iphone. I'm not sure what model iphone you're using but the firmware is slightly different depending on iphone model and is named accordingly (ie. 1,1 = 2G; 1,2 = 3G; 2,1 = 3GS).

 

[-aggie-]

found this on macworld:

"If that doesn’t fix the problem, the most likely cause is that one or more of the .ipsw files, located in your user folder/Library/iTunes/iPhone Software Updates folder, are damaged. The solution is to delete the files and try the Restore command again. New copies of the files will download and the process should proceed as expected."

The link:

http://www.macworld.com/article/132218/2008/02/0222bugsnfixes.html

 

[alphaod]

Are you pointing the restore to a custom .ipsw file, or just restoring directly from iTunes?

Directly in iTunes.

Do you get the same error with both DFU Mode, and Recovery? And is it a 3G or 2G?

Both on a 3GS

Likely, you aren't doing the restore in DFU mode (DFU mode is different from recovery mode). DFU mode will have a black screen while recovery mode will show a connect to iTunes logo:

URL: http://www.ihackintosh.com/2009/06/recovery-mode-and-dfu-mode/

Also, you mentioned that you've used the ipsw file with another iphone. I'm not sure what model iphone you're using but the firmware is slightly different depending on iphone model and is named accordingly (ie. 1,1 = 2G; 1,2 = 3G; 2,1 = 3GS).

Yes I tried both methods. I tried it in the plug-into-iTunes mode and the ones with a blank screen; doesn't work either way.

And the other phone is a 3GS as well.

found this on macworld:

"If that doesn’t fix the problem, the most likely cause is that one or more of the .ipsw files, located in your user folder/Library/iTunes/iPhone Software Updates folder, are damaged. The solution is to delete the files and try the Restore command again. New copies of the files will download and the process should proceed as expected."

The link:

http://www.macworld.com/article/132218/2008/02/0222bugsnfixes.html

Tried that already as well and it didn't work. Tried it on multiple computers as well, and 3 new cables.

 

[jmann]

So I think you have honestly exhausted all of your options. Why is exchanging it "not an easy thing to do"?

 

[aprofetto]

Maybe try uninstalling and reinstalling iTunes? Not sure it will work, but you've already gone this far...

 

[alphaod]

So I think you have honestly exhausted all of your options. Why is exchanging it "not an easy thing to do"?

Because the phone is factory unlocked from New Zealand and I'm not in New Zealand.

Maybe try uninstalling and reinstalling iTunes? Not sure it will work, but you've already gone this far...

I tried that as well and it didn't work either.

 

[apple3g040193]

Because the phone is factory unlocked from New Zealand and I'm not in New Zealand.



I tried that as well and it didn't work either.

is the other phone from new zeland if it isnt thats ur problem

 

[alphaod]

is the other phone from new zeland if it isnt thats ur problem

Yes the other phone is from New Zealand as well; I bought them together and the other one works great.

 

[milani]

This might be really stupid advice but did you try recovering the phone on a different computer?