How was your experience last year pre-ordering when using the iPhone upgrade program. This will be my first year upgrading with the program, just wondering how everyone's experience went last year.
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iPhone XS Max iPhone Upgrade Program - PreOrder?
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I’m on my third year on the iUP. Everytime went without any issues. Of course they did the preapproval 2 years back and on pre order day went pretty smoothly with just a quick touch, ordered and went to bed. I will plan on doing the pre approval and definitely will wake up at 2 pm central time for the pre order.
Our only issue last year was Apple/Citizens One couldn't determine that I was already apart of IUP. Even though they could see the loan and I was eligible to do IUP again. Needless to say we played phone tag for 2 weeks. I ended up just paying my X off and giving it to my daughter. Hopefully everything will go more smoothly this year.
All this to mean that Apple wouldn't send me the kit to mail my X back to them to close out the loan. Some weird glitch in their system. Calling Citizens One is not anything you want to have to do.
All this to mean that Apple wouldn't send me the kit to mail my X back to them to close out the loan. Some weird glitch in their system. Calling Citizens One is not anything you want to have to do.
They send you a trade in kit that you'll get shortly after you get your phone. After that, you'll have two weeks to send the phone to them.
Correct. Your carrier only finds out you have a new device. It has no idea how you're paying for it.
I've always had mine shipped but this year I'm heading out of the country for a week the night of launch day. I was thinking about doing store pickup but not sure how the timing work. Do IUP members have a fast lane pickup the morning of launch at 8am or is it a specific time window throughout the day?
Last year they made me do an appointment to pick up my phone on release day.
Interesting, thanks! Did you pick the time right during the pre-order time? Were time options relatively flexible or limited?
Ok so here was my nightmare last year. yes I went at 11 am to my Apple store appointment but their ups driver didn’t show up the night before so my appointment got pushed to 6 pm and got it then. Kinda of a nightmare. May just have mine shipped this year
There is no fast lane for iUP members. At check out, you just choose the time that works for you and be there on time. You can be there as early, heck you can also arrive later than your selected time and they still will help you. Last year when the server was down, I wasn't able to pick up my iPhone at my time that I choose to pick up so I had to come back an hour later and I was still able to pick it up. Technically if it's a walk-in reservation, they only hold it for that day and if you don't pick it up, they will release it and be put back into stock for someone else to take the next day.
Isn't there a way to pre-approve for the IUP? This will be my first year doing the program and I believe I thought I heard they open that up after the keynote and you go in, get pre approved, set up which phone you want and then release day you just order?
I believe so, from what I recall, when you open up the Apple Store App on your iPhone, and you just follow instructions.
But I believe you can do it this afternoon and not during the pre-order madness.
I haven't seen it though and unable to confirm any details but I am sure someone here has done it that can report.
That’s what I said, you can start the pre-approval process when you open the Apple store Apple, likely later today.
Last year I was able to pre-approve early also. I had to wait on UPS also. Hardly a nightmare as I got the phone that day.
Do you have to do the pre-approval process every year or is it every other year?
I only remember it last year as I believe it was only my second year in the IUP.