I am on my second phone and the same symptoms.
Plug in or unplug from charger and try to use an app. -50% of the time it will totally lockup and reboot.
This happens on wired or wireless charger. I am also seeing this happen occasionally when just using the phone for heavy use. For example go into settings menu right after watching a youtube video and menus will not load/spin. Go out and to to open another app and the app icon will grey out like when you tap it, but then the whole phone freezes up and after a minute or so it will reboot.
I have tried the following:
- Backup and restore iPhone using iTunes instead of iCloud
- Restore phone as a brand new phone with nothing on it
- Restore again from iCloud
- Got phone replaced, although probably from the same batch with possibly the same issue?
- I also connected with apple support and they ran diagnostics on it and confirmed there is a issue but couldn't say what it was.
My wife has a iPhone XS Max 256GB in gold bought at the same time and it seems to not have any issues. I do notice that with mine however the problems are mostly when changing power state (I think?). Plug into charger, remove from charger, or heavy use, etc. I am wondering if this has anything to do with issues with apple's new in-house designed power management chip...
As I said I am on my second iPhone XS Max 256GB black but both came from Best Buy so I am inclined to think if this is a hardware issue and both phones came from the same batch they may both have the same problem. I am going to see what the Apple store can do for me as far as warranty replacement.
Anyone else having similar issues or is this just a one off thing that I am experiencing?
Thanks!
Plug in or unplug from charger and try to use an app. -50% of the time it will totally lockup and reboot.
This happens on wired or wireless charger. I am also seeing this happen occasionally when just using the phone for heavy use. For example go into settings menu right after watching a youtube video and menus will not load/spin. Go out and to to open another app and the app icon will grey out like when you tap it, but then the whole phone freezes up and after a minute or so it will reboot.
I have tried the following:
- Backup and restore iPhone using iTunes instead of iCloud
- Restore phone as a brand new phone with nothing on it
- Restore again from iCloud
- Got phone replaced, although probably from the same batch with possibly the same issue?
- I also connected with apple support and they ran diagnostics on it and confirmed there is a issue but couldn't say what it was.
My wife has a iPhone XS Max 256GB in gold bought at the same time and it seems to not have any issues. I do notice that with mine however the problems are mostly when changing power state (I think?). Plug into charger, remove from charger, or heavy use, etc. I am wondering if this has anything to do with issues with apple's new in-house designed power management chip...
As I said I am on my second iPhone XS Max 256GB black but both came from Best Buy so I am inclined to think if this is a hardware issue and both phones came from the same batch they may both have the same problem. I am going to see what the Apple store can do for me as far as warranty replacement.
Anyone else having similar issues or is this just a one off thing that I am experiencing?
Thanks!
