ok lets start the story with a diary kind of thing
25/03/05 Purchased iPod mini & Applecare Protection Plan
25/03/05 Activated & Registered both ipod & acpp
22/12/05 iPod goes to repair shop to get repaired (replaced)
07/01/06 Recieve replacement ipod from service centre
15/03/06 Headphones start playing funny buggers (stuffing up)
28/03/06 iPod USB cable starts falling apart (see photo later)
29/03/06 Call apple about headphones and cable, get informed that I purchased my ipod 09/02/05 and that there is no warranty remaining on my iPod
01/04/06 - 13/04/06 Call apple to get warranty problems fixed up (Usef 12 times asked me to fax in my proof of purchase)
12/06/06 Call apple again to get told to fax in my proof of purchase again and was also told that there was no proof of purchase recorded in my file
15/09/06 Call and again get told to fax in my proof of purchase (AGAIN), I crack and go off at the little indian lady. Finally she says that she will try and sort it out for me. Says to call back tomorrow to find out whats happened.
16/09/06 Same thing as yesterday happens except with a man this time
19/09/06 call back to get told the same thing and go off at another indian female. Get put through to customer relations and finally seems to start getting sorted out.
Today call again to find out the outcome of yesterdays phone call and get informed that I must now email my proof of purchase in and that that was all they were told to tell me. Cracked again and now the apple warranty department is going to email me with what is happening either today/this afternoon or tomorrow
end diary
WHAT THE F*** DID I DO WRONG!!!!!!!!!!!!
i purchased the ipod i used it, problems arose, it was replaced, more problems, called apple numerous times to sort it out to no avail.
What can i do to sort it out, will apple replace my ipod with one that has an origonal serial number with the appropriate amount of warranty on it?
what can i do to sort this out????????
please any help is greatly appreciated
25/03/05 Purchased iPod mini & Applecare Protection Plan
25/03/05 Activated & Registered both ipod & acpp
22/12/05 iPod goes to repair shop to get repaired (replaced)
07/01/06 Recieve replacement ipod from service centre
15/03/06 Headphones start playing funny buggers (stuffing up)
28/03/06 iPod USB cable starts falling apart (see photo later)
29/03/06 Call apple about headphones and cable, get informed that I purchased my ipod 09/02/05 and that there is no warranty remaining on my iPod
01/04/06 - 13/04/06 Call apple to get warranty problems fixed up (Usef 12 times asked me to fax in my proof of purchase)
12/06/06 Call apple again to get told to fax in my proof of purchase again and was also told that there was no proof of purchase recorded in my file
15/09/06 Call and again get told to fax in my proof of purchase (AGAIN), I crack and go off at the little indian lady. Finally she says that she will try and sort it out for me. Says to call back tomorrow to find out whats happened.
16/09/06 Same thing as yesterday happens except with a man this time
19/09/06 call back to get told the same thing and go off at another indian female. Get put through to customer relations and finally seems to start getting sorted out.
Today call again to find out the outcome of yesterdays phone call and get informed that I must now email my proof of purchase in and that that was all they were told to tell me. Cracked again and now the apple warranty department is going to email me with what is happening either today/this afternoon or tomorrow
end diary
WHAT THE F*** DID I DO WRONG!!!!!!!!!!!!
i purchased the ipod i used it, problems arose, it was replaced, more problems, called apple numerous times to sort it out to no avail.
What can i do to sort it out, will apple replace my ipod with one that has an origonal serial number with the appropriate amount of warranty on it?
what can i do to sort this out????????
please any help is greatly appreciated
