LastLine said:For the cost of headphones? 99% sure they'd be new
drew336 said:My 5G had a faulty battery and I have to send mine in for a replacement, too. The guy at AppleCare said it will either be a new iPod or a refurbed one but, if it was refurbed it would have a brand new casing.
curlyjive said:The headphones would definitely be new! That would be gross and a sanitary issue.
They probably do not re-use the external casing...just the drives, boards, or connectors inside. There is no way they could make them look new again...and there is no way that people would not raise a fit if they got back something that looked used! I know I will!