iPod iPod Repair

[Cfg5]

I recently sent a repair request to Apple because my battery only lasts about 3 1/2 hours on my iPod (I have Applecare). I have received the box that I use to ship my iPod, and on the shipping label, it says Select One:

CIP Unopened Box Diagnostic Defective


What does "CIP" stand for? I think either that or "Diagnostic" is the one I need to check.


Thanks.

 

[emw]

I believe it's Customer Installable Parts. Not sure why that would be an option on something you're sending to them...

 

[scqueaky]

CIP does, in fact, stand for Customer Installable Part and Apple does consider an ipod a CIP. If you are returning an ipod for repair, you should check this box. I think the defective selection is if you are returning a new ipod that never worked.

I just waited 1/2 hour on hold for that answer! I hope it helps someone else!