I have many problems with my iPod Touch 2nd Gen, the screen will randomly freeze, the home button doesn't work half the time, I can turn the home button, and the iPod will randomly start moving as if I'm touching it. What I want to know, is if its worth it to take it to the apple store, even though it is not under warranty, or what should I do? Thanks for your help!
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iPod touch iPod touch 2nd gen Major issues
- Thread starter antman2295
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Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
It doesn't go away :/
It doesn't go away :/
My iPod Touch 2G has been problem since I got in back in March 2009. Been a great device...
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
Ok well I'm going to be near an apple store soon, so I will visit them and see if they can fix it or maybe even replace it :/ that's for yall's help!
Ok well I'm going to be near an apple store soon, so I will visit them and see if they can fix it or maybe even replace it :/ that's for yall's help!
Ok I went to the apple store and the lady was fairly nice, but wasn't all that helpful, she ran a test of some sort and then told me since it was a year out of warranty it would cost $150 to fix it. She didn't offer me any other deals, or any other options, and by this time it was as if she didn't want to be there. It was disappointing not getting to see this great customer service everyone talks about. I left kinda sad because I've actually had better customer service, and nicer more willing representative's from At&t. Just thought I'd share my experience at the apple store.
It's an old device no longer getting firmware updates and is out of warranty. Just wait till the 5th generation iPod Touch comes out and grab a 4th generation Touch on the cheap (or see if Apple's selling any refurbished ones).
Don't knock the IPT 2G. Mine still works like a champ, connects to the wi-fi with WPA (WPA2 even, I believe) and the net works quickly, smoothly, and there aren't any drops. Sounds as if something's gone kerflooey with the one you have. [Note: I am still running iOS 3.1.3 and did NOT upgrade to iOS 4 given all the negative reports--battery life, slow downs, etc.]
As to the Apple store, it would have been incredibly generous of them to have given you a new unit when you were 1 year out of warranty. That's really expecting far too much. Not doing that for you doesn't mean that they have poor customer service. In fact, they investigated the problems and gave you an option for a fix. You could try another Apple store, although you'd probably be better off looking for an online repair specialist that could probably fix it for less.
At the same time, let me put a plug in for Apple--in other cases, when a known design defect emerges, they have been incredibly good about replacing things out of warranty. It's too bad that wasn't the case in your situation!
As to the Apple store, it would have been incredibly generous of them to have given you a new unit when you were 1 year out of warranty. That's really expecting far too much. Not doing that for you doesn't mean that they have poor customer service. In fact, they investigated the problems and gave you an option for a fix. You could try another Apple store, although you'd probably be better off looking for an online repair specialist that could probably fix it for less.
At the same time, let me put a plug in for Apple--in other cases, when a known design defect emerges, they have been incredibly good about replacing things out of warranty. It's too bad that wasn't the case in your situation!
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Honestly -- what were you expecting/hoping they'd do?
They gave you what sounds to me like a VERY fair option.
They gave you what sounds to me like a VERY fair option.