iPod touch Ipod update broke the ipod touch

[CK2103]

I'm new to this and please forgive me if I've posted this incorrectly.
I purchased my son an Ipod touch for Christmas 07. Since we've
always had dialup, he's never been able to update the Ipod.
Recently we got DSL. Tonight he found the update for his Ipod 3.1
we purchased this and his download began. After approx. 10 min.
the download was finished but...the screen on his Ipod has an arrow
with the end of a USP adaptor. We have tried relentlessly to get this
thing back to the main screen. I've searched and searched and have
found no solution for this matter. I'm disgusted and irritated that...finally
he can download an actual update and behold...now the dang thing seems
to be broken. I've checked everything from a troubleshooting prespective...
I need to know if this is a known issue with these Ipod touches and there
just isn't a solution to repair this, unless of course you pay a technician $30 bucks to help you. The Ipod wasn't having any problems or issues prior to this update...now we've paid for an update and have a broken Ipod..how ironic is that! We do have the latest version of Itunes. Anyone out there found a solution to this problem? Please let me know because I've been researching this for 2 hours straight and it's now almost 5am. We did try loading Itunes on my laptop and hooked up the Ipod to it and there seems to have been some type of restore but...afterwards the screen still is at the arrow with a USP endpiece.
TY CK

 

[Nermal]

Have you tried DFU mode?

 

[yetanotherdave]

The updates are usually around 240Mb, I doubt you would be able to download all of that in 10 minutes, sounds like you only got part of the file, although iTunes should verify the download for you.

 

[TraceyS/FL]

I agree on the timing, it took me over 20 minutes to download it - and i'm on cable internet.

Try the DFU mode that was posted, but i'd also find out how to re-download the firmware update and start with another file.

Here is hoping it can come back to life for you guys.

 

[Nermal]

The updates are usually around 240Mb, I doubt you would be able to download all of that in 10 minutes, sounds like you only got part of the file, although iTunes should verify the download for you.

The OP says that they're on DSL. You can easily pull down 240 MB in 10 minutes on a DSL connection.

 

[SnowLeopard2008]

First, have you tried plugging it in? That little screen graphic you see basically says "Plug into iTunes". You mentioned that you plug it in and it seems to restore. That is good. That's what is supposed to happen, his data is being restored back to the iPod. Just wait a bit, it took about 30 seconds for mine to go from that screen (iTunes/USB adaptor) to the main screen.