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iPod iPods will not update

dsharits

dsharits

macrumors 68000
Original poster
Jun 19, 2004
1,639
1
Plant City, FL
I have two 3rd generation iPods (15 GB, 20 GB) and neither of them will update from my iTunes library (6.0.1) on my Power Mac. I have tried restoring them, I have tried different cables, nothing works. I plug one in, it goes through the usual routine of opening iTunes and saying "Updating iPod, Do Not Disconnect", but it uploads maybe three songs and then hangs forever. I then have to unplug the iPod and force quit iTunes. I plugged both of them into my iBook and they updated fine, but my iBook has a different iTunes library. Does anyone have any clue as to what might be the problem? I have already run the hardware test cd on my Power Mac, and the firewire ports seem to be ok. I also use an iSight on one of the firewire ports, and I have tried it in both ports to make sure one isn't bad. Any help or suggestions would be greatly appreciated. Thanks in advance!
 
I use the stuff in my sig with iTunes 6.0.1(3) (whatever that 3 means). No problems whatsoever.

What kind of firmware are you using with your iPods. Maybe run the iPod updater one more time.
 
alexstein said:
I use the stuff in my sig with iTunes 6.0.1(3) (whatever that 3 means). No problems whatsoever.

What kind of firmware are you using with your iPods. Maybe run the iPod updater one more time.
Click to expand...
I'm running the latest version on both, and I have restored/updated several times.
 
Maybe take the iSight out because the second Firewire port (for the iPod) may not be getting enough power. Then try deleting the com.apple.iPod.plist files if that doesn't work. :)
 
Are you Using a Dock?>

I had exactly the same problem with a 15GB iPod. It also happened using a USB cable instead of a FireWire. Seems the problem only was the dock, though I haven't tried the dock and my powerbook just in my iMac. Try it without the iPod dock if you are using one...
 
mad jew said:
Maybe take the iSight out because the second Firewire port (for the iPod) may not be getting enough power. Then try deleting the com.apple.iPod.plist files if that doesn't work. :)
Click to expand...
YES!! Deleting the .plist files did it! Now it's working great with both of them. As for the suggestion with the dock, yes I am using one, and I had thought of that earlier, but apparently it wasn't an issue. Anyway, thank you so much, mad jew. I appreciate everyone's help and suggestions. :)
 
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