Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone 13 Pro Max Is my Face ID completely broken?

M

MisterBigMack

macrumors regular
Original poster
May 23, 2012
161
90
Unfortunately I have just dropped my iPhone 13 Pro and I didn’t actually crack or scratch or anything my Face ID seems to of stopped working,

I have turned my phone on and off, reset it, turned Face ID off completely and tried the setup again it’s just not detecting my face at all

I am at work at the moment so I can’t do a lot but would a factory reset work? Or is it a hardware issue when it’s been dropped that can’t be fixed, will I need to get it serviced? Or claim on my phone insurance for a new handset?

Thanks everyone
 
MisterBigMack said:
Unfortunately I have just dropped my iPhone 13 Pro and I didn’t actually crack or scratch or anything my Face ID seems to of stopped working,

I have turned my phone on and off, reset it, turned Face ID off completely and tried the setup again it’s just not detecting my face at all

I am at work at the moment so I can’t do a lot but would a factory reset work? Or is it a hardware issue when it’s been dropped that can’t be fixed, will I need to get it serviced? Or claim on my phone insurance for a new handset?

Thanks everyone
Click to expand...
Contact Apple they will send you a link and can tell if its software or hardware, TBH it sounds like a hardware issue after the fall. If you have Apple care they will replace it and put a hold on your card until they receive the old one back. I take it its all backed up in the cloud, or on a Mac so you wont loose any data should the worse come to the worst?
 
MisterBigMack said:
Unfortunately I have just dropped my iPhone 13 Pro and I didn’t actually crack or scratch or anything my Face ID seems to of stopped working,

I have turned my phone on and off, reset it, turned Face ID off completely and tried the setup again it’s just not detecting my face at all

I am at work at the moment so I can’t do a lot but would a factory reset work? Or is it a hardware issue when it’s been dropped that can’t be fixed, will I need to get it serviced? Or claim on my phone insurance for a new handset?

Thanks everyone
Click to expand...
I am experiencing the exact same thing. I dropped mine a couple feet with an Otterbox case on it and it doesn't work. I fear it's a hardware issue but am going to call Apple. Let me know what you find out.
 
So I have news….

I did a factory reset and my Face ID was ok when it came back on!

During the setup was absolutely fine

Thank god for that!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back