Safari Final version - Why doesn't Apple communicate?
Communication with your customers is one of the most important attributes of an organization. Apple seems to have forgotton this. On their web site Apple announced:
"Pricing & Availability
The free public beta of Safari 3 is available immediately as a download at
www.apple.com/safari, and is preview software licensed for use on a trial basis for a limited time. The final version of Safari 3 will be available as a feature in the upcoming Mac OS® X version 10.5 Leopard, and will be available as a free download to Mac OS X Tiger and Windows users in October. "
Now October has come and gone, and after calling 2 Apple hotlines, the most definitive answer I get is that the final version of Safari for Tiger is available when it is a link on the Apple web site.
The Bank that I work for has a note on its website for Mac users, that Apple recommends using Netscape to its customers who have problems with the current Safari version. We at the Bank have proven that Safari 3 solves the problems but can't recommend a beta version to our users or the Bank CEO, who is a devoted Mac and Safari user. While Apple is promoting Safari to Windows users they are telling loyal Mac users not to use it.
I think that Apple believes that by releasing the final version they won't sell as many Leopard upgrades. While this is probably true, as a loyal Apple user since 1982, I think we have a right to know approximately when the final version will be released. While right now I am fairly disgusted with Apple, I would buy Leopard for my G5 tomorrow if it would help get a true release date for the final version of Safari for my Bank.
Being honest and informative with your customers is good for business in the long run. Currently, while many of my friends who I thought never would , are thinking of switching to a Mac, I'm now concerned that Apple is getting too big now and not being the responsive and customer focused company it once was.