Is this a Message or something else?

[donawalt]

I bought something at the Apple Store last night, using the Apple Store app on my iPhone, and today i noticed on my iPhone and iPad, a "message" (or is it a notification?) in the Messages app on its shipment (this is the top of the Message in the messages list, to hide the order #):

While it shows up in Messages on my iPhone and iPad, it does not show up on either of my 2 MacBook Pros. But it does not appear to be a true message, as there is no way to reply to it - no text box at the bottom to type in, or icon to add a photo, etc. Is this not a message? Is it not supported to receive these on my MacBook Pro or is it some setting that's wrong? I don't think I have ever seen this before, it looks like a Notification that got stuck in the Messages app.

EDIT: more info - Apple Store app is on iPhone and iPad. No Apple Store app for the Mac from what I can see. So Apple Store app notifications (there is a notification to get them) go into the Messages app?

Thanks if you can explain this!

 

[hg.wells]

Looks legit, I’ve had similar messages like that before. And as you said the Apple Store App is on both devices that received the message.

 

[donawalt]

Yes but every other "Message" I get goes to the Macs as well. This did not. And it's a thread, 3 other purchases from old months did not go to the Macs either. Everything else is sync'd perfectly via Messages/iCloud.

 

[hg.wells]

The alternative is phone Apple and check, If you’re unsure. However, as you purchased something yesterday it seems likely it’s legit.

 

[donawalt]

Sorry, I think you misunderstand - I am not asking if it's legit, I know it is. I am wondering

(1) why this "Notification", that is not a message as it cannot be replied to, goes into Messages in the first place (because other notifications do not);
(2) given that it went into Messages, why was it not sync'd to Macs that are also on Messages/iCloud - the list of Messages should be identical across all my Apple devices since they all have Messages in iCloud (and they are all identical except for this).

I hope that is clearer, sorry for the lack of clarity!

 

[hg.wells]

It’s likely because it’s linked to the Apple Store App. If they allowed you to reply it could cause confusion to users if it wasn’t a monitored method of contacting Apple.

I’ve had similar business chats with Apple Card support which only shows up on my iPhone.

 

[donawalt]

Ah.Thanks!