issues with 2008 iMac -- will Apple upgrade to new model?

[ataylor]

I've been having overheating and screen burn issues with my 2008 iMac (purchased just over a year ago, also purchased 3-year Apple Care warranty).

I first started noticing the screen burn issues a few months ago and took my computer to an authorized Apple repair center near me (3rd party Mac seller) where they replaced the LCD. A month or so later I noticed the problems coming back and since I've been using the computer more for freelance design, it has gotten more severe.

So I think it's time to go back and see what needs to be changed as replacing the LCD didn't seem to affect things much. I'm thinking that I should push for them to replace my iMac with the newer model as it (a) has the LED screen that should hold up better than the LCD, and (b) since the new iMac supposedly runs cooler since they've separated the CPU and GPU.

What are my chances of them replacing my iMac with the new model, and should I go back to the 3rd party authorized repair center that's five minutes away, or do I make the hour drive to the Apple Store? Where am I most likely to get what I want?

Thanks

 

[5DollaFootlong]

I've been having overheating and screen burn issues with my 2008 iMac (purchased just over a year ago, also purchased 3-year Apple Care warranty).

I first started noticing the screen burn issues a few months ago and took my computer to an authorized Apple repair center near me (3rd party Mac seller) where they replaced the LCD. A month or so later I noticed the problems coming back and since I've been using the computer more for freelance design, it has gotten more severe.

So I think it's time to go back and see what needs to be changed as replacing the LCD didn't seem to affect things much. I'm thinking that I should push for them to replace my iMac with the newer model as it (a) has the LED screen that should hold up better than the LCD, and (b) since the new iMac supposedly runs cooler since they've separated the CPU and GPU.

What are my chances of them replacing my iMac with the new model, and should I go back to the 3rd party authorized repair center that's five minutes away, or do I make the hour drive to the Apple Store? Where am I most likely to get what I want?

Thanks

It's unreasonable for you to ask for a new computer when you've had less than 2 repairs. The only way you'll have a chance with Apple giving you a replacement is if you have at least 3 issues with one part, or 5 issues with the entire computer. Just because new computers came out, doesn't make your current one worse. If it breaks, then get it repaired.

 

[mgridgaway]

Even if they did give you a new computer I bet it'd be from the remaining inventory of the previous...aka what you have now. Just take it back and get it repaired.

 

[clyde2801]

Apple can either repair it, replace it with the same model you bought, or a new model. But it's up to them, not you.