Issues with MBP 13

[Azamato]

Hey guys

I got the Macbook Pro 13 from late 2015 and I love it since it's perfect for my studies.

Yesterday I was grinding my studies as usual since it's exam period and as I was typing in Word a weird message came up saying mmy computer is running low on memory but it looked really weird and contrasty, because I was typing a lot I accidentaly pressed space or enter so it went away with another message that I could not read. Weird but ok.

Then I wanted to google something so I went to Safari, typed it in the browser and pressed enter. It went to google for like 1 second and then suddenly it went to Bing.
This kept happening until I search for it again and then it allows me to stay on google.
I did some research in the free time that I have and I thnk it might be malware of OSX Genio

It's a "Search Baron" type of virus, I don't know how I could get it. But I tried MalwareByte and it said It removed it but after restarting my computer it happened again.. I don't know how to delete it as I can't find anything under extensions. I don't know if it's related to each other but also in the center of my screen I have a small square glitching out when I move my homescreens from 1 to 2.


If nothing helps.. can I use a factory reset and just reinstall MacOS as a last resort..? I really can't afford losing the laptop and getting a new one.

Thanks

 

[firelighter487]

i'm not familiar with that virus, but you should be able to reset it just fine.

to do that, make sure you have a backup of your files etc first, then do the following:

shutdown
hold command+option+r down, then boot the laptop. this will start internet recovery.
connect to wifi when it asks you
it will then proceed to load for a long time, and then give you a recovery screen.
from here you can access disk utility and format the ssd, to make sure all traces of the virus are gone. THIS WILL REMOVE ANY DATA ON THE DRIVE YOU HAVEN'T BACKED UP!!!
then you can reinstall macOS on the newly formatted drive.
when it's done put your stuff back and you should be good.

if you need help with this process feel free to message me

 

[Fishrrman]

genio?
That's adware/crapware. Get rid of it.

Download MalwareBytes and run it:

Official Site | Malwarebytes: Antivirus, Anti-Malware & Privacy

Malwarebytes offers advanced antivirus, anti-malware, privacy and scam protection for all your devices. Protect your digital life today.

www.malwarebytes.com

IMPORTANT:
Select the "home" option.
It's a FREE download

IMPORTANT:
You DO NOT NEED TO BUY A SUBSCRIPTION to run MalwareBytes.
It will run FOREVER IN FREE MODE.
When you open it, IGNORE the button to "Upgrade Now".
Just click "Scan Now".
Again, you DO NOT have to buy the pay-for version!

 

[MistrSynistr]

genio?
That's adware/crapware. Get rid of it.

Download MalwareBytes and run it:

Official Site | Malwarebytes: Antivirus, Anti-Malware & Privacy

Malwarebytes offers advanced antivirus, anti-malware, privacy and scam protection for all your devices. Protect your digital life today.

www.malwarebytes.com

IMPORTANT:
Select the "home" option.
It's a FREE download

IMPORTANT:
You DO NOT NEED TO BUY A SUBSCRIPTION to run MalwareBytes.
It will run FOREVER IN FREE MODE.
When you open it, IGNORE the button to "Upgrade Now".
Just click "Scan Now".
Again, you DO NOT have to buy the pay-for version!

Dude literally said he ran MalwareBytes and it "said" it removed it but it came back after restart.

 

[firelighter487]

Download MalwareBytes and run it

Read the OP before replying lol

 

[Fishrrman]

Haha, I only read part way.
But ... if MalwareBytes got rid of the "genio"... and then it "came back again"... that suggests to me that the OP ought to be careful about where he's going on the net, or what he's downloading...