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iTunes 5.0 won't open anymore

I

Invizzible

macrumors regular
Original poster
Feb 9, 2003
223
1
I have no idea why, but suddenly my iTunes won't open. The little black triangle appears under the icon in the dock, but that's as far as it gets. And when I right click on that dock icon, the pop up menu gives me a "Force Quit" option instead of the regular "Quit". Additionally, at the top of that right-click pop up menu, it says "Application not responding". I've tried repairing permissions, zapping the PRAM, and even reinstalling iTunes 5.0. Nothing has helped. Anyone know what's going on, or how to fix it? :confused:
 
Ok, I deleted that one along with three others:

"...eq.plist"
"...helper.plist"
"...ituneshelper.plist"

but it didn't make any difference. Should I put those back? [I copied them onto my usb flash stick just in case]

Any other ideas?
 
Yeah, put them back if it didn't fix it. Of course, you can delete them if you want to, they're not essential, but you'll love your preferences which is annoying. :)

Do you have an iPod plugged in?
 
This same thing happened to me a few days ago. Trashing preferences didn't fix it. It just fixed itself after a little while. It wouldn't open 5 or 6 times in a row, then suddenly it started working again, and it's been working fine ever since. I have no idea what caused it.
 
Make sure iTunes isn't running and then rename "iTunes Library" to "iTunes Library (old)".

In iTunes 4 this would force it to rebuild the music library file, and solved some problems. Note however that it seems iTunes handling of libraries has changed with iTunes 5, so no promises it will work.

You could also try starting iTunes using a different user, to see if it's a system problem or a user-level problem.

AppleMatt
 
No luck. I tried renaming the iTunes Library file, and I tried logging in from a different account, and got the same results as before. This is really weird. I'm stunned that reinstalling iTunes didn't fix the problem.
 
Well at least we know it's a system problem then, rather than something specific with your library/music files.

Are there any logs you can get, ie crash logs or output of console?

AppleMatt
 
Beats me. How do I access that stuff?

iTunes hasn't really "crashed", I guess, because it doesn't really even open.

The last time I had it open, it didn't crash. I just used it as always, and then closed it when I was done. Then the next time I tried to open it, I experienced the strangeness that I wrote about above.
 
Invizzible said:
I have no idea why, but suddenly my iTunes won't open. The little black triangle appears under the icon in the dock, but that's as far as it gets. And when I right click on that dock icon, the pop up menu gives me a "Force Quit" option instead of the regular "Quit". Additionally, at the top of that right-click pop up menu, it says "Application not responding". I've tried repairing permissions, zapping the PRAM, and even reinstalling iTunes 5.0. Nothing has helped. Anyone know what's going on, or how to fix it? :confused:
Click to expand...

Start in single user mode

run "fsck -f"

else: Get Disk Warrior and repair your directory structure. ;)
 
Oh, I should've mentioned that....I already did run disk warrior and repaired my directory. Didn't make a bit of difference.

As for that first thing you mentioned....I am but a simple point-and-click peasant. How do I do what you suggested? What's 'single user mode'? Is that what I'm in now? I'm the only user of this computer, and I just created that second account a few minutes ago to run the test that Applematt suggested.
 
Invizzible said:
Oh, I should've mentioned that....I already did run disk warrior and repaired my directory. Didn't make a bit of difference.

As for that first thing you mentioned....I am but a simple point-and-click peasant. How do I do what you suggested? What's 'single user mode'? Is that what I'm in now? I'm the only user of this computer, and I just created that second account a few minutes ago to run the test that Applematt suggested.
Click to expand...

I'm assuming you're running "Tiger". If so, make sure you have version 3.0.3 of Disk Warrior, else it will create more problems for you.

"fsck" is a File System Check utility and repairs any problems in the directory (Trying to keep it simple here).

The way to use it is to hold down the "Command-s" at the boot chime until you get a black screen with white text.

Type: fsck -f

Hit: Return

If: repairs are noted repeat until it returns an "OK" :)

If OK: type "reboot"

Hit: Return

The point is: You're trying to eliminate any directory issues before you pursue anything else. ;)

Did you upgrade memory ??? :eek:
 
Invizzible said:
Beats me. How do I access that stuff?

iTunes hasn't really "crashed", I guess, because it doesn't really even open.

The last time I had it open, it didn't crash. I just used it as always, and then closed it when I was done. Then the next time I tried to open it, I experienced the strangeness that I wrote about above.
Click to expand...

How big is your iTunes Library? :confused:
 
I'm running Panther 10.3.9, and I used Disk Warrior 3.0.2. My iTunes library is 6.42 GB, and I have 1 GB RAM, which I've had for...oh, probably 1 1/2 years now.

Thanks for the tech support! I'll do the fsck -f thing now. :D
 
Invizzible said:
I'm running Panther 10.3.9, and I used Disk Warrior 3.0.2. My iTunes library is 6.42 GB, and I have 1 GB RAM, which I've had for...oh, probably 1 1/2 years now.

Thanks for the tech support! I'll do the fsck -f thing now. :D
Click to expand...


:eek: OK.......Looks like your setup is correct including the correct version of "Disk Warrior".

The only other thing I could think of is: you need to restart every time you make changes (in spite of the fact that some people may say it's not required) esp. if you trash preferences and such.....are you doing that? :p
 
I got "OK" the first time I ran fsck -f.

Umm...no, I don't think I restarted after each thing I've tried. So I'll try renaming the itunes plist file to 'old' again and then restart. But right now I gotta run to work, so I'll do it this evening. Thanks again, everyone!!
 
Ok, I renamed the iTunes Library to 'old' again, trashed the itunes preferences, and rebooted. Same problem - nothing has changed.

This is so crazy....so....WINDOWS....I'm still freaked that reinstalling iTunes didn't fix it. WTF!?!

And now, I'm REALLY going to work! :D

[I mean, I renamed the itunes library file to 'old'.....you know what I mean...]
 
Open Console (Applications > Utilities > Console) and press 'clear'. Then try to run iTunes and see what appears in the log window.

AppleMatt
 
The Console says:

DigiCoreAudioDriver> Found 9 entries in 'SupportedApps.txt'.

Does that mean anything to you?? Man, I hope that's something helpful. :(
 
Invizzible said:
The Console says:

DigiCoreAudioDriver> Found 9 entries in 'SupportedApps.txt'.

Does that mean anything to you?? Man, I hope that's something helpful. :(
Click to expand...

You don't have 2 versions of iTunes or another music app do you??
:confused:
 
I do have other audio apps., like Pro Tools and Audacity. But no other applications besides iTunes for managing mp3's & ripped CD's, etc...

I just found an older version of iTunes (4.0) but it was in it's own folder. I threw it out, and it doesn't seem to have made any difference.

I'm trying to find that text file that the Console mentioned, supportedapps.txt, but I can't find it anywhere. A search for it turned up nothing.
 
Invizzible said:
I do have other audio apps., like Pro Tools and Audacity. But no other applications besides iTunes for managing mp3's & ripped CD's, etc...

I just found an older version of iTunes (4.0) but it was in it's own folder. I threw it out, and it doesn't seem to have made any difference.

I'm trying to find that text file that the Console mentioned, supportedapps.txt, but I can't find it anywhere. A search for it turned up nothing.
Click to expand...

Did this start after you imported files created with Audacity? :(
 
No. I haven't used Audacity in weeks, and I was just using iTunes a few days ago. I'm trying to think of anything I did between iTunes last working and when the weirdness started. Only thing I can think of is that I recently let Software Update install the Quicktime 7 update. I think that might've happened around the time iTunes committed suicide. :eek:

I haven't heard of any issues like this with that update, though.

Does anyone know where that supportedapps.txt file is? Is it a hidden file? I can't remember how to display hidden files...
 
Invizzible said:
No. I haven't used Audacity in weeks, and I was just using iTunes a few days ago. I'm trying to think of anything I did between iTunes last working and when the weirdness started. Only thing I can think of is that I recently let Software Update install the Quicktime 7 update. I think that might've happened around the time iTunes committed suicide. :eek:

I haven't heard of any issues like this with that update, though.

Does anyone know where that supportedapps.txt file is? Is it a hidden file? I can't remember how to display hidden files...
Click to expand...

What version of QT are you running? :confused:

7.0.1 or 7.0.2 ?
 
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