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iTunes crashing on startup

J

jlboz

macrumors newbie
Original poster
Aug 11, 2010
7
0
Hello,

Every time I open iTunes it freezes then gives me the 'Don't re-open' or 'Re-open' message. If I select re-open nothing happens and I get an error message (see below). I've tried uninstalling and re-installing the latest iTunes and re-installing an older version but the fault persists.

Any ideas please??


Process: iTunes [1087]

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier: com.apple.iTunes

Version: 12.6.2 (12.6.2)

Build Info: iTunes-1200012006002020~6

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: iTunes [1087]

User ID: 501



Date/Time: 2017-10-18 11:36:13.127 +0100

OS Version: Mac OS X 10.12.6 (16G29)

Report Version: 12

Anonymous UUID: 3618E09F-F974-9085-F127-55FB594CD5A8





Time Awake Since Boot: 670 seconds



System Integrity Protection: enabled



Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY



Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]



VM Regions Near 0:

-->

__TEXT 0000000105450000-0000000106d5f000 [ 25.1M] r-x/rwx SM=COW /Applications/iTunes.app/Contents/MacOS/iTunes



Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread

0 com.apple.CoreFoundation 0x00007fff868de118 CFStringCompare + 24

1 com.apple.iTunes 0x000000010606b252 0x105450000 + 12694098

2 com.apple.iTunes 0x00000001057ba5c8 0x105450000 + 3581384

3 com.apple.iTunes 0x00000001057bb645 0x105450000 + 3585605

4 com.apple.iTunes 0x00000001057baffe 0x105450000 + 3583998

5 com.apple.iTunes 0x00000001057ba187 0x105450000 + 3580295

6 com.apple.iTunes 0x00000001057bd7f2 0x105450000 + 3594226

7 com.apple.iTunes 0x0000000106248997 0x105450000 + 14649751

8 com.apple.iTunes 0x00000001057d933c 0x105450000 + 3707708

9 com.apple.iTunes 0x0000000105989700 0x105450000 + 5478144

10 libsystem_dnssd.dylib 0x00007fff9c1b1498 handle_query_response + 243

11 libsystem_dnssd.dylib 0x00007fff9c1af95f DNSServiceProcessResult + 675

12 com.apple.iTunes 0x000000010598bde5 0x105450000 + 5488101

13 com.apple.CoreFoundation 0x00007fff86980889 __CFSocketPerformV0 + 985

14 com.apple.CoreFoundation 0x00007fff86962321 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

15 com.apple.CoreFoundation 0x00007fff8694321d __CFRunLoopDoSources0 + 557

16 com.apple.CoreFoundation 0x00007fff86942716 __CFRunLoopRun + 934

17 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

18 com.apple.HIToolbox 0x00007fff85ea2ebc RunCurrentEventLoopInMode + 240

19 com.apple.HIToolbox 0x00007fff85ea2cf1 ReceiveNextEventCommon + 432

20 com.apple.HIToolbox 0x00007fff85ea2b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

21 com.apple.AppKit 0x00007fff8443ba54 _DPSNextEvent + 1120

22 com.apple.AppKit 0x00007fff84bb77ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

23 com.apple.iTunes 0x0000000105aad607 0x105450000 + 6673927

24 com.apple.iTunes 0x00000001061b2ecb 0x105450000 + 14036683

25 com.apple.iTunes 0x0000000106812843 0x105450000 + 20719683

26 com.apple.iTunes 0x0000000105aef33a 0x105450000 + 6943546

27 com.apple.iTunes 0x000000010672d103 0x105450000 + 19779843

28 com.apple.iTunes 0x0000000106486f87 0x105450000 + 17002375

29 com.apple.iTunes 0x000000010648713b 0x105450000 + 17002811

30 com.apple.iTunes 0x0000000105e3cfc6 0x105450000 + 10407878

31 com.apple.iTunes 0x0000000105e3fe6b 0x105450000 + 10419819

32 com.apple.CoreFoundation 0x00007fff8695845c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

33 com.apple.CoreFoundation 0x00007fff8695835b _CFXRegistrationPost + 427

34 com.apple.CoreFoundation 0x00007fff869580c2 ___CFXNotificationPost_block_invoke + 50

35 com.apple.CoreFoundation 0x00007fff86915523 -[_CFXNotificationRegistrar find:eek:bject:eek:bserver:enumerator:] + 1827

36 com.apple.CoreFoundation 0x00007fff8691455c _CFXNotificationPost + 604

37 com.apple.Foundation 0x00007fff88339677 -[NSNotificationCenter postNotificationName:eek:bject:userInfo:] + 66

38 com.apple.AppKit 0x00007fff8463c7c5 -[NSApplication terminate:] + 1662

39 com.apple.Foundation 0x00007fff883c04b8 __NSFireDelayedPerform + 417

40 com.apple.CoreFoundation 0x00007fff8694bc54 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

41 com.apple.CoreFoundation 0x00007fff8694b8df __CFRunLoopDoTimer + 1071

42 com.apple.CoreFoundation 0x00007fff8694b43a __CFRunLoopDoTimers + 298

43 com.apple.CoreFoundation 0x00007fff86942b81 __CFRunLoopRun + 2065

44 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

45 com.apple.HIToolbox 0x00007fff85ea2ebc RunCurrentEventLoopInMode + 240

46 com.apple.HIToolbox 0x00007fff85ea2bf9 ReceiveNextEventCommon + 184

47 com.apple.HIToolbox 0x00007fff85ea2b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

48 com.apple.AppKit 0x00007fff8443ba54 _DPSNextEvent + 1120

49 com.apple.AppKit 0x00007fff84bb77ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

50 com.apple.AppKit 0x00007fff844303db -[NSApplication run] + 926

51 com.apple.iTunes 0x00000001060e5731 0x105450000 + 13195057

52 libdyld.dylib 0x00007fff9c0ca235 start + 1



Thread 1:: Dispatch queue: com.apple.root.default-qos

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff86943434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff869428c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

5 com.apple.CoreFoundation 0x00007fff86981b91 CFRunLoopRun + 97

6 com.apple.mobiledevice 0x00000001090540ef __thr_AMRegisterForCallbacks + 426

7 libdispatch.dylib 0x00007fff9c0948fc _dispatch_client_callout + 8

8 libdispatch.dylib 0x00007fff9c0a3196 _dispatch_queue_override_invoke + 743

9 libdispatch.dylib 0x00007fff9c0966b5 _dispatch_root_queue_drain + 476

10 libdispatch.dylib 0x00007fff9c09648c _dispatch_worker_thread3 + 99

11 libsystem_pthread.dylib 0x00007fff9c2e35a2 _pthread_wqthread + 1299

12 libsystem_pthread.dylib 0x00007fff9c2e307d start_wqthread + 13



Thread 2:

0 libsystem_kernel.dylib 0x00007fff9c1f944e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9c2e348e _pthread_wqthread + 1023

2 libsystem_pthread.dylib 0x00007fff9c2e307d start_wqthread + 13



Thread 3:: CFRunLoopThread

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff86943434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff869428c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

5 com.apple.CoreFoundation 0x00007fff86981b91 CFRunLoopRun + 97

6 com.apple.iTunes 0x00000001066c4e3a 0x105450000 + 19353146

7 com.apple.iTunes 0x00000001066c5935 0x105450000 + 19355957

8 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

9 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

10 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff9c1f8bf2 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff9c2e47fa _pthread_cond_wait + 712

2 com.apple.iTunes 0x000000010593a49a 0x105450000 + 5153946

3 com.apple.iTunes 0x00000001066c5935 0x105450000 + 19355957

4 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

5 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

6 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 5:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x00007fff9c1f8eb6 __select + 10

1 com.apple.CoreFoundation 0x00007fff8697e66a __CFSocketManager + 682

2 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

3 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

4 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 6:: CoreAudioNotificationThread

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff86943434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff869428c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

5 com.apple.CoreFoundation 0x00007fff86981b91 CFRunLoopRun + 97

6 com.apple.iTunes 0x0000000105ad962f 0x105450000 + 6854191

7 com.apple.iTunes 0x00000001066c5935 0x105450000 + 19355957

8 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

9 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

10 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 7:

0 libsystem_kernel.dylib 0x00007fff9c1f8bf2 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff9c2e47fa _pthread_cond_wait + 712

2 libc++.1.dylib 0x00007fff9ac614cd std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

3 com.apple.JavaScriptCore 0x00007fff8995043c void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 108

4 com.apple.JavaScriptCore 0x00007fff899503bb bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>::threadRunLoop() + 155

5 com.apple.JavaScriptCore 0x00007fff8995028d bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>::threadEntryPoint(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*) + 29

6 com.apple.JavaScriptCore 0x00007fff8995053d void* std::__1::__thread_proxy<std::__1::tuple<void (*)(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*), bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*> >(void*) + 93

7 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 8:: AFCVolumeNotificationThread

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff86943434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff869428c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

5 com.apple.CoreFoundation 0x00007fff86981b91 CFRunLoopRun + 97

6 com.apple.iTunes 0x00000001066c4e3a 0x105450000 + 19353146

7 com.apple.iTunes 0x00000001066c5935 0x105450000 + 19355957

8 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

9 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

10 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 9:: Dispatch queue: NSCGSDisableUpdates

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.SkyLight 0x00007fff98484aaf _CGSReenableUpdateForConnectionSync + 99

3 com.apple.SkyLight 0x00007fff98493dce CGSUpdateManager::enable_update(unsigned long long) + 532

4 libdispatch.dylib 0x00007fff9c09d524 _dispatch_call_block_and_release + 12

5 libdispatch.dylib 0x00007fff9c0948fc _dispatch_client_callout + 8

6 libdispatch.dylib 0x00007fff9c0aa9a0 _dispatch_queue_serial_drain + 896

7 libdispatch.dylib 0x00007fff9c09d306 _dispatch_queue_invoke + 1046

8 libdispatch.dylib 0x00007fff9c0a3020 _dispatch_queue_override_invoke + 369

9 libdispatch.dylib 0x00007fff9c0966b5 _dispatch_root_queue_drain + 476

10 libdispatch.dylib 0x00007fff9c09648c _dispatch_worker_thread3 + 99

11 libsystem_pthread.dylib 0x00007fff9c2e35a2 _pthread_wqthread + 1299

12 libsystem_pthread.dylib 0x00007fff9c2e307d start_wqthread + 13



Thread 10:

0 libsystem_pthread.dylib 0x00007fff9c2e3070 start_wqthread + 0

1 ??? 0x0000700004222b80 0 + 123145371659136



Thread 11:

0 libsystem_pthread.dylib 0x00007fff9c2e3070 start_wqthread + 0



Thread 12:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff86943434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff869428c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

5 com.apple.AppKit 0x00007fff84588f02 _NSEventThread + 205

6 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 13:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff86943434 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff869428c1 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff86942114 CFRunLoopRunSpecific + 420

5 com.apple.CFNetwork 0x00007fff85a7f734 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313

6 com.apple.Foundation 0x00007fff883658ad __NSThread__start__ + 1243

7 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 14:

0 libsystem_kernel.dylib 0x00007fff9c1f134a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9c1f0797 mach_msg + 55

2 com.apple.iTunes 0x0000000105f09f80 0x105450000 + 11247488

3 com.apple.iTunes 0x0000000105f09ce9 0x105450000 + 11246825

4 com.apple.iTunes 0x00000001066aef28 0x105450000 + 19263272

5 com.apple.iTunes 0x0000000106741eeb 0x105450000 + 19865323

6 com.apple.iTunes 0x0000000105af426a 0x105450000 + 6963818

7 com.apple.iTunes 0x0000000105f0ae0f 0x105450000 + 11251215

8 com.apple.iTunes 0x00000001066c5935 0x105450000 + 19355957

9 libsystem_pthread.dylib 0x00007fff9c2e393b _pthread_body + 180

10 libsystem_pthread.dylib 0x00007fff9c2e3887 _pthread_start + 286

11 libsystem_pthread.dylib 0x00007fff9c2e308d thread_start + 13



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00c8924200f5f785 rbx: 0x0000000000000000 rcx: 0x00007fff86b77530 rdx: 0x0000000000000021

rdi: 0x0000000000000000 rsi: 0x00c8924200f5f785 rbp: 0x00007fff5a7a8b90 rsp: 0x00007fff5a7a8b70

r8: 0x0000000000000000 r9: 0x0000000000000001 r10: 0x00007fffa196f010 r11: 0x00007fffa196eda0

r12: 0x000060000003ffcc r13: 0x00007fffa196f010 r14: 0x0000000000000021 r15: 0x00c8924200f5f785

rip: 0x00007fff868de118 rfl: 0x0000000000010246 cr2: 0x0000000000000000



Logical CPU: 3

Error Code: 0x00000004

Trap Number: 14
 
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