Hello,
I'm currently having a problem where iTunes crashes upon clicking any one of the buttons presented in the license agreement window that opens when iTunes first starts. The problem originated a few days ago when iTunes would crash whenever I clicked on anything. I reinstalled it by trashing iTunes and every associated file - including all the plists. However, after two reinstalls, the problem persists, and now I can't even get past the license agreement. Whenever I click on any of the buttons, (Agree/Decline/Save/Copy) I get the standard dialogue, "iTunes quit unexpectedly" , along with the following error log:
(Binary Images omitted for length)
I've tried completely obliterating iTunes from my system and reinstalling, I've repaired permissions, deleted plugins (including Flip4Mac), cleared caches, and rotated and cleared logs. Nothing seems to work, and the problem occurs on every user account, whether it's administrative or standard.
It'd be great if someone could make a suggestion as to what I can do, as I currently can't access my iTunes account or backup my iPod.
Thanks in advance,
Marko
I'm currently having a problem where iTunes crashes upon clicking any one of the buttons presented in the license agreement window that opens when iTunes first starts. The problem originated a few days ago when iTunes would crash whenever I clicked on anything. I reinstalled it by trashing iTunes and every associated file - including all the plists. However, after two reinstalls, the problem persists, and now I can't even get past the license agreement. Whenever I click on any of the buttons, (Agree/Decline/Save/Copy) I get the standard dialogue, "iTunes quit unexpectedly" , along with the following error log:
(Binary Images omitted for length)
Code:
Process: iTunes [685]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 9.0.2 (9.0.2)
Build Info: iTunes-9022501~2
Code Type: X86 (Native)
Parent Process: launchd [337]
Date/Time: 2009-11-13 15:40:18.522 -0500
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6
Interval Since Last Report: 109552 sec
Crashes Since Last Report: 34
Per-App Interval Since Last Report: 13702 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID: D7FB6C80-69B5-464D-9B91-F254E3C44733
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000005151a006
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.HIToolbox 0x9147a5f9 HIView::InvalidateSubtree(__HIShape const*, unsigned char) + 325
1 com.apple.HIToolbox 0x9151fdf0 HIView::TrackSelf(OpaqueEventRef*, short*) + 464
2 com.apple.HIToolbox 0x9145ace6 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2568
3 com.apple.HIToolbox 0x91447e29 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
4 com.apple.HIToolbox 0x914470f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
5 com.apple.HIToolbox 0x914b423b CallNextEventHandler + 95
6 com.apple.HIToolbox 0x91580603 HIPushButton::ControlTrackHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 209
7 com.apple.HIToolbox 0x91447e29 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
8 com.apple.HIToolbox 0x914470f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
9 com.apple.HIToolbox 0x91446f4f SendEventToEventTargetWithOptions + 58
10 com.apple.HIToolbox 0x915259c6 SendControlDefTrack(HIView*, CGPoint const&, unsigned long*, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, short*) + 311
11 com.apple.HIToolbox 0x9151d212 HIView::ClickInternal(CGPoint const&, unsigned long, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, bool) + 124
12 com.apple.HIToolbox 0x9151d3cc HandleControlClick + 199
13 com.apple.HIToolbox 0x915e42d9 DialogSelect + 653
14 com.apple.HIToolbox 0x915e552e ModalDialog + 2122
15 com.apple.iTunes 0x00399966 0x1000 + 3770726
16 com.apple.iTunes 0x00399ae3 0x1000 + 3771107
17 com.apple.iTunes 0x00470467 0x1000 + 4650087
18 com.apple.iTunes 0x00016c49 0x1000 + 89161
19 com.apple.iTunes 0x00230308 0x1000 + 2290440
20 com.apple.iTunes 0x0000c10f 0x1000 + 45327
21 com.apple.iTunes 0x0000bfa0 0x1000 + 44960
22 com.apple.iTunes 0x00003dd6 0x1000 + 11734
23 com.apple.iTunes 0x00002abb 0x1000 + 6843
24 com.apple.iTunes 0x000029e9 0x1000 + 6633
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x905c00ea kevent + 10
1 libSystem.B.dylib 0x905c0804 _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x905bfcc3 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x905bfa68 _dispatch_worker_thread2 + 234
4 libSystem.B.dylib 0x905bf4f1 _pthread_wqthread + 390
5 libSystem.B.dylib 0x905bf336 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x905998da mach_msg_trap + 10
1 libSystem.B.dylib 0x9059a047 mach_msg + 68
2 com.apple.CoreFoundation 0x951a377f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x951a2864 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x951a87a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x003d475e 0x1000 + 4011870
6 libSystem.B.dylib 0x905c6fbd _pthread_start + 345
7 libSystem.B.dylib 0x905c6e42 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x905bf182 __workq_kernreturn + 10
1 libSystem.B.dylib 0x905bf718 _pthread_wqthread + 941
2 libSystem.B.dylib 0x905bf336 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffb72a ebx: 0x9151e961 ecx: 0xbfffb720 edx: 0xbfffb71c
edi: 0x00000000 esi: 0xbfffb780 ebp: 0xbfffb748 esp: 0xbfffb68c
ss: 0x0000001f efl: 0x00010246 eip: 0x9147a5f9 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x5151a006I've tried completely obliterating iTunes from my system and reinstalling, I've repaired permissions, deleted plugins (including Flip4Mac), cleared caches, and rotated and cleared logs. Nothing seems to work, and the problem occurs on every user account, whether it's administrative or standard.
It'd be great if someone could make a suggestion as to what I can do, as I currently can't access my iTunes account or backup my iPod.
Thanks in advance,
Marko
Code:
Model: Macmini3,1, BootROM MM31.0081.B06, 2 processors, Intel Core 2 Duo, 2 GHz, 4 GB, SMC 1.35f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543212L9SA02, 111.79 GB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Logitech Camera, 0x046d (Logitech Inc.), 0x08ca, 0x26200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc517, 0x04100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000
FireWire Device: FreeAgent FW, Seagate, Up to 200 Mb/sec