iTunes movies refunds

[gadget123]

I use to be able to refund movies if I bought in error or change my mind. Apple give you option but decline it everytime no refunds. I wonder why policy has changed I always found them more fair than google? Sadly now they are refusing refunds.

 

[HobeSoundDarryl]

The bulk of the benefit of a movie is realized in the run time of the movie. While I very much am a consumer FIRST person around here, I don't think there should be refunds for "changed my mind" or "in error." IMO:

• do NOT buy any movie with any uncertainty to potentially change your mind and
• be more careful when buying movies so you don't buy one in error.

If in doubt about your ability to do that, perhaps don't buy any movies at all from iTunes and return to disc-based purchases, where the convenience of ordering is not as simple... and thus the risk of ordering error should be much lower. Also, due to the added trouble of shipping if you changed your mind, you'll likely be more careful about only buying movies for which you will NOT change your mind.

Most disc movies will have the code for getting a digital copy in iTunes, so all of the benefits of buying it from iTunes will likely come with the disc too. For the few that may not offer a code, you can learn to rip them into a format that will make them available to you just like any other iTunes movie.

If you buy movies on disc, instead of hoping a corporation will do something about these wants, you'll have a tangible asset you actually own that you can then turn around and sell to someone else. While that might not get you a full refund, you'll likely get SOMETHING for it... which, of course, you can't do at all with the "lifetime leases" that come with buying digital media.

I know you are probably hoping for people to take great offense against Apple for not refunding you in such scenarios. But realistically, there should be few errors in purchasing (be more careful) and don't buy any film in which you have enough uncertainty that you may change your mind AFTER the purchase but- presumably- BEFORE you watch it.

Lastly, where such uncertainty exists, perhaps RENT that movie instead. It will cost much less and, even if you change your mind about watching it at all, you won't be out more than a few dollars. OR, for such "on the fence" movies, stand by for a while and such soft-demand films are likely to end up on Netflix or similar, where you may catch it for much less as part of even a 1-month subscription. OR, check your local library. Other people who perhaps didn't care for some movies too often donate them to their libraries. You might be able to get to watch it (or not watch it) for FREE from your library.

 

[russell_314]

I use to be able to refund movies if I bought in error or change my mind. Apple give you option but decline it everytime no refunds. I wonder why policy has changed I always found them more fair than google? Sadly now they are refusing refunds.

My guess would be there were too many people buying movies, realizing the movie sucks then asking for a refund. I wonder if Apple looks at your account return history and makes a decision by that. Perhaps they look at your account and see multiple returns. I think the only way you could test this theory is if you had a family member or friend request a refund. That information really wouldn’t be much help to you because you would know why, but it wouldn’t change things.

 

[shakopeemn]

The bulk of the benefit of a movie is realized in the run time of the movie. While I very much am a consumer FIRST person around here, I don't think there should be refunds for "changed my mind" or "in error." IMO:

• do NOT buy any movie with any uncertainty to potentially change your mind and
• be more careful when buying movies so you don't buy one in error.

If in doubt about your ability to do that, perhaps don't buy any movies at all from iTunes and return to disc-based purchases, where the convenience of ordering is not as simple... and thus the risk of ordering error should be much lower. Also, due to the added trouble of shipping if you changed your mind, you'll likely be more careful about only buying movies for which you will NOT change your mind.

Most disc movies will have the code for getting a digital copy in iTunes, so all of the benefits of buying it from iTunes will likely come with the disc too. For the few that may not offer a code, you can learn to rip them into a format that will make them available to you just like any other iTunes movie.

If you buy movies on disc, instead of hoping a corporation will do something about these wants, you'll have a tangible asset you actually own that you can then turn around and sell to someone else. While that might not get you a full refund, you'll likely get SOMETHING for it... which, of course, you can't do at all with the "lifetime leases" that come with buying digital media.

I know you are probably hoping for people to take great offense against Apple for not refunding you in such scenarios. But realistically, there should be few errors in purchasing (be more careful) and don't buy any film in which you have enough uncertainty that you may change your mind AFTER the purchase but- presumably- BEFORE you watch it.

Lastly, where such uncertainty exists, perhaps RENT that movie instead. It will cost much less and, even if you change your mind about watching it at all, you won't be out more than a few dollars. OR, for such "on the fence" movies, stand by for a while and such soft-demand films are likely to end up on Netflix or similar, where you may catch it for much less as part of even a 1-month subscription. OR, check your local library. Other people who perhaps didn't care for some movies too often donate them to their libraries. You might be able to get to watch it (or not watch it) for FREE from your library.

I guess we all have an opinion one way or the other. I agree with OP to a degree.

 

[Casey Royals]

I’m surprised they ever allowed refunds for those reasons, must have been an oversight 😃

 

[MacManiac76]

The best I ever got from Apple when having issues with movie purchases is being given a few free rentals as I'm sure the MPAA doesn't really like seeing refunds of purchased and/or rented movies being refunded.

 

[gadget123]

The bulk of the benefit of a movie is realized in the run time of the movie. While I very much am a consumer FIRST person around here, I don't think there should be refunds for "changed my mind" or "in error." IMO:

• do NOT buy any movie with any uncertainty to potentially change your mind and
• be more careful when buying movies so you don't buy one in error.

If in doubt about your ability to do that, perhaps don't buy any movies at all from iTunes and return to disc-based purchases, where the convenience of ordering is not as simple... and thus the risk of ordering error should be much lower. Also, due to the added trouble of shipping if you changed your mind, you'll likely be more careful about only buying movies for which you will NOT change your mind.

Most disc movies will have the code for getting a digital copy in iTunes, so all of the benefits of buying it from iTunes will likely come with the disc too. For the few that may not offer a code, you can learn to rip them into a format that will make them available to you just like any other iTunes movie.

If you buy movies on disc, instead of hoping a corporation will do something about these wants, you'll have a tangible asset you actually own that you can then turn around and sell to someone else. While that might not get you a full refund, you'll likely get SOMETHING for it... which, of course, you can't do at all with the "lifetime leases" that come with buying digital media.

I know you are probably hoping for people to take great offense against Apple for not refunding you in such scenarios. But realistically, there should be few errors in purchasing (be more careful) and don't buy any film in which you have enough uncertainty that you may change your mind AFTER the purchase but- presumably- BEFORE you watch it.

Lastly, where such uncertainty exists, perhaps RENT that movie instead. It will cost much less and, even if you change your mind about watching it at all, you won't be out more than a few dollars. OR, for such "on the fence" movies, stand by for a while and such soft-demand films are likely to end up on Netflix or similar, where you may catch it for much less as part of even a 1-month subscription. OR, check your local library. Other people who perhaps didn't care for some movies too often donate them to their libraries. You might be able to get to watch it (or not watch it) for FREE from your library.

Sadly in the UK dvds don’t come with a digital copy. It was a thing when Blu rays first came along in 2010 but not now. I actually have to rebuy digital ones of I have a disc already. Do they still give digital copies with DVDs in the US?

 

[HobeSoundDarryl]

Then learn to rip them. It's not that hard, especially if you are mostly focused on DVDs.

 

[HDFan]

Do they still give digital copies with DVDs in the US?

Yes for most Blu-Ray movies recently released on optical, although they are not the same quality as the original optical Blu-Ray or Blu-Ray 4K. Don't know about DVD since I never buy them. As per above just rip them and play with an appropriate player. Have a lot of digital copies registered to iTunes, Movies Anywhere or Vudu but never play them.

 

[okkibs]

Are refunds denied even if you bought a movie in error and never played it? Apple can determine whether you started watching a movie and should at the very least be able to do a refund if playback wasn't even started.

My guess would be there were too many people buying movies, realizing the movie sucks then asking for a refund.

The movie being bad of course shouldn't be a valid refund reason, but Apple can see if you started watching it at all. So purchases in error could be refundable.