iTunes series video keeps stopping?

[ArmPol]

I bought the complete series 'The Shield' on iTunes which I watch on my AppleTV4. The AppleTV connects with my router by wireless, I have tried 2.4ghz and 5ghz bands.

About 2 or 3 times per episode the picture stops but the sound carries on. I have to back out of the episode and then play again and it carries on for another 10 or 15 minutes or so (not exact). Any ideas what this is or how to fix it?

This only happens with this series, all other series and films play flawlessly.

Thanks

 

[ArmPol]

Read elsewhere that I should try it with an ethernet connection, which I just have with exactly the same result, video stopped, sound still playing.

 

[BODYBUILDERPAUL]

Hi buddy. Have you tried playing these episodes on your iPhone or Macs?

Is your software up to date on the ATV?

If it continues it's worth reporting to Apple although being honest from experience, nothing tends to get done about it apart from a refund if you ask for it.

 

[ArmPol]

Hi Paul,

Software is up to 12.4.1 which is the latest apart from the betas I think. The episodes play without problem on my iPhone 8.

 

[BODYBUILDERPAUL]

Hi Paul,

Software is up to 12.4.1 which is the latest apart from the betas I think. The episodes play without problem on my iPhone 8.

Now that's strange!
HOPEFULLY they will play great when tvOS13 releases which is what, two week away only?

iTunes and streaming from Apple is very weird right now, for a month now I haven't been able to add former pre release iTunes films to my wishlist. They simply do not appear on it! And then for the first time ever, syncing from iTunes on my Mac CORRUPTED BOTH my iPhone X and finances SE. It killed the X & made the SE freeze on phone calls. I had to do a restore using iTunes on both phones!!!

I hope that you get everything sorted if not, I guess ask for a refund and buy the series from Amazon Prime or Google Play and play them through the YouTube app OR buy on disc.

 

[ArmPol]

Just wanted to update you all. I am now running tvOS13. I have just watched about 10 episodes in a row (sad I know) with no stutters, pauses or other problems. Very happy with the new patch.