I was today at a friend's house who had recently upgraded to macOS Mohave and subscribed to iTunes Music. Since then hundreds of her audio files have disappeared. They are still listed in iTunes but have an exclamation mark next to their name and cannot be played anymore. Among them are many songs that she imported - still on her previous Mac - from her own CD collection into iTunes and also some albums that she previously had bought through iTunes.
Another strange thing is that all of her playlists don't work anymore, even when they have songs that are still on her computer.
It appears to me that these files are irrevocably gone - I cannot find them with Spotlight or with EasyFind anywhere on her hard disk. Unfortunately it is not completely clear whether these songs were previously on her hard disk or stored somehwere on Apples's iCloud servers.
My friend thinks that this happened after she subscribed to iTunes Music but she is not sure whether it possibly happened already earlier after upgrading to Mohave.
The whole story is very mysterious to me. Does anybody here have an idea what happened (and how the missing songs can possibly get recovered)? Thanks.
Another strange thing is that all of her playlists don't work anymore, even when they have songs that are still on her computer.
It appears to me that these files are irrevocably gone - I cannot find them with Spotlight or with EasyFind anywhere on her hard disk. Unfortunately it is not completely clear whether these songs were previously on her hard disk or stored somehwere on Apples's iCloud servers.
My friend thinks that this happened after she subscribed to iTunes Music but she is not sure whether it possibly happened already earlier after upgrading to Mohave.
The whole story is very mysterious to me. Does anybody here have an idea what happened (and how the missing songs can possibly get recovered)? Thanks.
