iTunes songs non-existent

[PSUstoekl]

So, here goes... A few days ago I turned on my computer to find to my dismay that it wouldn't turn on. So I call applecare, we do some diagnosis, and set up a repair. I send the computer back, and when it comes back OS X has been re-installed and all of the music is completely gone. The applecare rep told me that I could get the music back, but I'm somewhat unsure.

I've e-mailed iTunes customer service and haven't yet received a reply. What should I expect, is it my fault for not backing up? Errrgh if all my music is gone...

 

[Osarkon]

It is partly your fault for not backing up, you should always do that before sending your laptop away; anyone will tell you that.

However I'm sure i've read of cases like these where if you ring up, they'll allow you to re-download the songs you've purchased. I'm not sure if you have to have kept the email receipt though, perhaps someone can clear that up.