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iTunes Store blank?

TheMacBookPro

TheMacBookPro

macrumors 68020
Original poster
May 9, 2008
2,133
3
Hey,

I've been having this iTunes store issue since I installed iTunes- the Store and Ping load halfway then gives up and just shows me a white screen.

I'm on the latest version of iTunes x64 (already tried reinstalling with a new copy straight off Apple.com/iTunes), running on a fully updated version of Windows 7 Home Premium x64. I don't have Quicktime nor Safari installed.

Oddly enough, the View Account option does work, but it isn't displayed normally (it's a basic view, with just text, hyperlinks on a white background and no formatting or images). The update option in the Applications tab does work fine, the updates page loads up perfectly.

I have configured the firewall to let iTunes work on both private and public networks, and indeed the Diagnostics built-into iTunes tells me that it can connect to the Store.

My iPhone can connect to the App Store and the iTunes store on the device itself just fine, but I'm still getting a blank screen even when tethered to the iPhone's 3G connection so it's probably not a internet service issue?

Does anyone know what I can do?

Thanks.
 
Diagnostics result:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Alienware M14xR1
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44

iTunes Serial Number 0019ADBC035809B0

Current user is not an administrator.
The current local date and time is 2011-11-10 19:55:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 555M
Intel Corporation, Intel(R) HD Graphics Family


**** External Plug-ins Information ****

No external plug-ins installed.

The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.

iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {733E8DB9-2178-4D33-BC87-F6B5D1CECA96}
Description: HUAWEI Mobile Connect - 3G Network Card
IP Address: 10.150.134.61
Subnet Mask: 255.255.255.252
Default Gateway: 10.150.134.62
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers: 10.140.14.78
10.140.14.79

Adapter Name: {F8FF11E7-5984-418F-871C-CEFB82A0E4C3}
Description: Killer Wireless-N 1103 Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {CBB01685-806D-4283-93E5-BFAE9DED89A4}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-10 19:55:12.
Click to expand...

Thanks.
 
Looks like Windows Firewall is to blame here...

These two lines from your diagnostic confirm my suspicions:
Code: 
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
 
wrldwzrd89 said:
Looks like Windows Firewall is to blame here...

These two lines from your diagnostic confirm my suspicions:
Code: 
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Click to expand...

I thought that too, but the box for both private and public networks in the 'Allow a program through Windows Firewall) is checked.

Strangely, rather than just timing out on a white screen, this happens now:

itunesid.jpg


Completely turning off the firewall results in this:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Alienware M14xR1
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44

iTunes Serial Number 002EAC7C0345E148

Current user is not an administrator.
The current local date and time is 2011-11-10 21:23:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 555M
Intel Corporation, Intel(R) HD Graphics Family


**** External Plug-ins Information ****

No external plug-ins installed.

The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.

iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {733E8DB9-2178-4D33-BC87-F6B5D1CECA96}
Description: HUAWEI Mobile Connect - 3G Network Card
IP Address: 10.150.134.61
Subnet Mask: 255.255.255.252
Default Gateway: 10.150.134.62
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers: 10.140.14.78
10.140.14.79

Adapter Name: {F8FF11E7-5984-418F-871C-CEFB82A0E4C3}
Description: Killer Wireless-N 1103 Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {CBB01685-806D-4283-93E5-BFAE9DED89A4}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-10 21:22:14.
Click to expand...
 
Last edited by a moderator:
Anyone? I'm not even getting a time out error any more, iTunes just gives up halfway and shows me a blank screen.
 
I'm having an issue with home sharing and ran some diagnostics in iTunes and it says it's not enabled in my firewall on my win 7 x64 but it is.

iTunes can connect to the store and I can make purchases and etc.
I have verified in advanced firewall configs itunes is allowed across the board.
I have no issues with homesharing via macbook pro.

Has anyone found what causes the diagnostics to say it's blocked by windows firewall? Hoping the solution will fix my home sharing issue.
 
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