iTunes Windows not seeing CD

[emotion]

Sorry to post about a windows machine but my partner has just got a work computer (lifebook S) and iTunes doesn't see the cd. The diagnostics iniTunes say that it's there but it's just refusing to show the CD. Media player can see it too. All options that I could find have been swicthed so that itunes should rip the cd when it's put in.

Anyone else see this?

I never use windows so I'm a little lost (esp. as the machine is administered by her work is such a prohibitve manner - no admin access (!?) ).

 

[balamw]

Does iTunes see other CDs in the same drive?

FWIW iTunes is set up to ignore virtual CDs in this manner (it doesn't even acknowledge that a disc is there) but a simple edit to the text configuration file is enough to make it see them again.

B

 

[emotion]

Does iTunes see other CDs in the same drive?

No noting is recognised (by itunes, the os sees it).

FWIW iTunes is set up to ignore virtual CDs in this
manner (it doesn't even acknowledge that a disc is there) but a simple edit to the text configuration file is enough to make it see them again.

Hmmm not sure I understand. Which text config file? the music library xml file? If so what needs doing?

 

[balamw]

Hmmm not sure I understand. Which text config file? the music library xml file? If so what needs doing?

Have a look at C:\Program Files\iTunes\CD Configuration\gcdroem.cfg.

If the drive identification string matches the [VIRTUAL DRIVE] IDs it'll be completely ignored by iTunes. So edit the file so it doesn't match.

Another thing I've encountered is that iTunes won't see a CD if Nero is still open, so you might have some other app that is stopping iTunes from seeing the drive.

B

 

[emotion]

Have a look at C:\Program Files\iTunes\CD Configuration\gcdroem.cfg.

If the drive identification string matches the [VIRTUAL DRIVE] IDs it'll be completely ignored by iTunes. So edit the file so it doesn't match.

Another thing I've encountered is that iTunes won't see a CD if Nero is still open, so you might have some other app that is stopping iTunes from seeing the drive.

B

Thanks for the replies, all other apps are shut.

I looked at the above file and there's no mention of the matshita 841S drive anywhere so I guess I'm ok.

Still stumped there then....