iPad Pro John Lewis iPad Repair

[MattDrakeley9]

Hi there,

I’m after your thoughts on the following concern I have.

I recently returned my iPad Pro 12.9 2018 to John Lewis as part of their added care warranty. The iPad had began to warp and subsequently I believe the screen had cracked.

Fortunately because of the cover I have it went down as accidental cover and the repair was carried out without any questions asked.

My concern is that the sender for the repair return is Laptop Power NW LTD which I believe to be:

Laptop Chargers, Laptop Adapters, AC Adapters from Dell, Acer, Sony, HP & Compaq - Buy Online

Laptop Charger: Laptop Power UK provide Laptop Adapters, Laptop Chargers, AC Adapters from Dell, Acer, Sony, HP, Compaq and all other top brands. Buy Online today from Laptop Power UK

www.laptop-power.co.uk

A flick through their website suggests they deal in (non-Apple) screen repairs rather than authentic screen replacements.

Should I be surprised that John Lewis don’t use Apple to repair. Am I justified to be annoyed as it isn’t a like for like replacement, invalidates any Apple support and limits the resale value?

Has anyone else had a similar experience?

 

[Puppuccino]

I found this on their website; https://www.laptop-power.co.uk/brands/apple/

But have no personal experience with them. I too bought my iPad mini 5 from John Lewis so this is useful to know.

Hope you get it sorted.

 

[Josieb1]

I had my old ipad repaired under John Lewis warrenty twice (different reasons). I had no issues with the repair at all. They didn't use Apple for either one.

 

[Apple Mac Daz]

last time I returned a iPad to JL for a repair it was just replaced with a refurb
wasn’t a Apple refurb but a third party they use

 

[AutomaticApple]

I found this on their website; https://www.laptop-power.co.uk/brands/apple/

But have no personal experience with them. I too bought my iPad mini 5 from John Lewis so this is useful to know.

Hope you get it sorted.

The link seems to be broken.