Hey everyone, last night I spent 3 hours in line at an Apple store for a 6+, and was told that the store offered JUMP! on T-Mobile. However, I did not walk out with a phone.
After waiting 3 hours, I finally met with a person and they knew nothing about JUMP! and had to get an iPad and read information on how JUMP! works in the store. However, the information they were reading only discussed what was allowed for eligibility. It DID explicitly state that authorized users could use JUMP in store.
So far, I know I'm probably screwed for the night. The person finally logs into the TAP system for T-Mobile upgrades and starts processing my phone for JUMP!, however to my dismay she starts talking about "recycling" my existing and says Apple will give me $175 for my phone. I KNOW this is wrong and try to tell her that T-Mobile should be receiving the phone, but she says its reversible if the system says otherwise, so we continue.
Now, I'm an authorized user on my T-Mobile account, and was able to buy a 6 in a T-Mobile store without the account holder. The account holder is VERY busy, runs her own business, and is my MOTHER. She cannot come to the Apple store that I go to, and will not wait in line. I don't blame her.
When the Apple store employee finally got to inputting in my mom's credentials, only her name would show up in TAP, despite myself being an authorized user. I asked them to call T-Mobile, but we ended up knowing that it wasn't going to work out that night and they told me to call T-Mobile and become an authorized user. Unfortunately the wait for a T-Mobile CS was 30-40 minutes that night.
The manager decided to hold my phone until the next day (which is now today).
I'm going to go to the store in about two hours to finish getting this sorted.
From what I know, an Apple store JUMP should have them give you a box or shipping label to send your iPhone in, eliminate your EIP, and allow you to upgrade to your new phone.
Does anyone have any advice for tackling this situation? I brought a bill from my account, but I doubt it will do anything. This is really ridiculous as I've taken all the steps to try and make sure this goes smoothly, but it seems Apple is not training their employees everywhere.
After waiting 3 hours, I finally met with a person and they knew nothing about JUMP! and had to get an iPad and read information on how JUMP! works in the store. However, the information they were reading only discussed what was allowed for eligibility. It DID explicitly state that authorized users could use JUMP in store.
So far, I know I'm probably screwed for the night. The person finally logs into the TAP system for T-Mobile upgrades and starts processing my phone for JUMP!, however to my dismay she starts talking about "recycling" my existing and says Apple will give me $175 for my phone. I KNOW this is wrong and try to tell her that T-Mobile should be receiving the phone, but she says its reversible if the system says otherwise, so we continue.
Now, I'm an authorized user on my T-Mobile account, and was able to buy a 6 in a T-Mobile store without the account holder. The account holder is VERY busy, runs her own business, and is my MOTHER. She cannot come to the Apple store that I go to, and will not wait in line. I don't blame her.
When the Apple store employee finally got to inputting in my mom's credentials, only her name would show up in TAP, despite myself being an authorized user. I asked them to call T-Mobile, but we ended up knowing that it wasn't going to work out that night and they told me to call T-Mobile and become an authorized user. Unfortunately the wait for a T-Mobile CS was 30-40 minutes that night.
The manager decided to hold my phone until the next day (which is now today).
I'm going to go to the store in about two hours to finish getting this sorted.
From what I know, an Apple store JUMP should have them give you a box or shipping label to send your iPhone in, eliminate your EIP, and allow you to upgrade to your new phone.
Does anyone have any advice for tackling this situation? I brought a bill from my account, but I doubt it will do anything. This is really ridiculous as I've taken all the steps to try and make sure this goes smoothly, but it seems Apple is not training their employees everywhere.