Just received three new straps. 2 are faulty (not clicking into place.)

[The Cockney Rebel]

Is there anything I can try, to get them to click into place?

Would be a huge inconvenience to have to visit an Apple Store.

They are Nike sport bands.

Thanks in advance.

 

[The Cockney Rebel]

Apple’s customer service is excellent.

They are sending me replacements, and I don’t have to return the faulty ones.

The lady was lovely, and said that she could see how much money I spend with them.

It’s a shame to let two straps go to waste, though, so if anyone has any advice on how to “fix” the defective ones, I’d love to know.

 

[Pug72]

Apart from making sure they are the right way up, they should work. Good they are replacing them.

 

[Howard2k]

One of my Nike bands doesn't click in. It's still super secure and I don't give it a second thought. If it was loose I would. I did tough mudder with that strap and no issues.

 

[The Cockney Rebel]

One of my Nike bands doesn't click in. It's still super secure and I don't give it a second thought. If it was loose I would. I did tough mudder with that strap and no issues.

Thanks, H.

My watch has sentimental value to me (gift from my late nan) so I’m not taking any risks.

Wishing you well.

 

[Howard2k]

Thanks, H.

My watch has sentimental value to me (gift from my late nan) so I’m not taking any risks.

Wishing you well.

It's great that Apple is sending you replacements. Superb.

 

[jz0309]

I think I have a band that only locks in from 1 side but it’s one of my older Nike sport bands that I haven’t used in quite some time.
But yeah, with Apple you get the no questions return, even though you don’t have to return those
I had an Ocean band on my Ultra1 “tearing” after 6 or so months of use and Apple replaced it for me…

 

[The Cockney Rebel]

Just had my replacements delivered, and they fit perfectly 👍🏼.

 

[ATC]

Apple support seems to be such a hit or miss these days.

I have the same issue with the sport band that came with my watch. First rep bumped me to a senior advisor, which isn’t surprising, but the senior rep had me describe issue numerous times and said she has to get engineering involved and asked that I upload pics and videos of the issue - all this for a band…

I did all that and the rep called me the next day as scheduled to follow up - couldn’t hear each other so she left a vm saying if I need further help to call in and get another rep.

I called right back got another rep who also escalated to senior advisor. The senior said she couldn’t believe what the first senior adviser made me go through and simply asked for my address and proceeded to send me replacement band, shipped out within an hour.

What a difference a rep can make to the support experience.

 

[The Cockney Rebel]

Apple support seems to be such a hit or miss these days.

I have the same issue with the sport band that came with my watch. First rep bumped me to a senior advisor, which isn’t surprising, but the senior rep had me describe issue numerous times and said she has to get engineering involved and asked that I upload pics and videos of the issue - all this for a band…

I did all that and the rep called me the next day as scheduled to follow up - couldn’t hear each other so she left a vm saying if I need further help to call in and get another rep.

I called right back got another rep who also escalated to senior advisor. The senior said she couldn’t believe what the first senior adviser made me go through and simply asked for my address and proceeded to send me replacement band, shipped out within an hour.

What a difference a rep can make to the support experience.

Glad you got it sorted.

The lady who I spoke to, asked me which of the two straps I liked best. I said one, but I liked both of them. The reason she asked was because she was just going to send me a replacement, and I didn’t have to send the faulty one back.

I tried my luck and asked if she could extend her kindness further, and do the same with the other faulty strap. She said she’d have to email the back office, but she stated how I buy so many straps and that they’d probably do it.

Got the replacement emails within an hour.

Received them, and they are perfect.

I have bought a lot of straps recently, though.

Glad you finally got yours sorted.

Take care 👍🏼.

 

[ATC]

^^^

That’s awesome. Makes a world of difference when you get a good support rep.