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Just upgraded my RAM (8GB), now computer/applications crash/reboot

L

Leadmaier

macrumors newbie
Original poster
Nov 5, 2012
5
0
Madison
Hi everyone,

First timer here with a 17" Macbook Pro problem. Yesterday I upgraded my RAM from 4GB (2x 2GB) to 8GB (2x 4GB) with memory that is apparently Mac friendly (said so on the package). After installing it, all appeared well, but in a matter of a few hours, I started to notice some issues:

  • Applications freezing/crashing
  • OSX Mountain Lion restarting on its own
  • Light flickering on my other monitor

I'm not entirely sure if you guys are able to help, but there's something fishy going on over at the Apple Support forums which is preventing me from logging in and posting this over there, so if anyone can offer some assistance, I'd be extremely grateful.

Here's the last error report I received (which happened this morning after attempting to download Onyx), if that helps:

Code: 
Interval Since Last Panic Report:  298696 sec
Panics Since Last Report:          2
Anonymous UUID:                    9242201F-E041-A3EC-4E2E-5828556A0A72

Mon Nov  5 07:02:59 2012
panic(cpu 2 caller 0xffffff8013eb7bd5): Kernel trap at 0xffffff8013ea35ba, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000000561b2000, CR4: 0x0000000000000660
RAX: 0x0000000003c81200, RBX: 0xffffff8024caa240, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff81042c3480, RBP: 0xffffff81042c34d0, RSI: 0x0000000000000060, RDI: 0x00000000001e4092
R8:  0xffffff803b026858, R9:  0x0000000000002000, R10: 0x0000000000100201, R11: 0x0000000000001112
R12: 0xfffffe92355a9860, R13: 0x0000000000000000, R14: 0x00000001219bb000, R15: 0xffffffffffffff9f
RFL: 0x0000000000010246, RIP: 0xffffff8013ea35ba, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address
0xffffff81042c3120 : 0xffffff8013e1d626 
0xffffff81042c3190 : 0xffffff8013eb7bd5 
0xffffff81042c3360 : 0xffffff8013ece4ed 
0xffffff81042c3380 : 0xffffff8013ea35ba 
0xffffff81042c34d0 : 0xffffff8013e83783 
0xffffff81042c37f0 : 0xffffff801418702e 
0xffffff81042c3840 : 0xffffff8013ee4ca1 
0xffffff81042c39d0 : 0xffffff8013ee337e 
0xffffff81042c3c30 : 0xffffff8013ee2ff5 
0xffffff81042c3c60 : 0xffffff80140fb26d 
0xffffff81042c3d70 : 0xffffff8013f11da2 
0xffffff81042c3dd0 : 0xffffff8013f08179 
0xffffff81042c3e40 : 0xffffff80141770e9 
0xffffff81042c3ef0 : 0xffffff8014176ff7 
0xffffff81042c3f50 : 0xffffff80141e182a 
0xffffff81042c3fb0 : 0xffffff8013eced33 

BSD process name corresponding to current thread: WebProcess

Mac OS version:
12C60

Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x0000000013c00000
Kernel text base: 0xffffff8013e00000
System model name: MacBookPro6,1 (Mac-F22589C8)

System uptime in nanoseconds: 14157944343515
last loaded kext at 542057294787: com.apple.filesystems.smbfs	1.8 (addr 0xffffff7f961f3000, size 229376)
last unloaded kext at 346031254025: com.apple.driver.AppleUSBUHCI	5.2.5 (addr 0xffffff7f94e91000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs	1.8
com.apple.driver.AppleBluetoothMultitouch	75.15
com.apple.filesystems.ntfs	3.10
com.apple.driver.AudioAUUC	1.60
com.apple.driver.AppleHWSensor	1.9.5d0
com.apple.iokit.IOBluetoothSerialManager	4.0.9f33
com.apple.driver.AGPM	100.12.69
com.apple.filesystems.autofs	3.0
com.apple.driver.AppleMikeyHIDDriver	122
com.apple.driver.AppleHDA	2.3.1f2
com.apple.driver.AppleMikeyDriver	2.3.1f2
com.apple.driver.AppleSMCPDRC	1.0.0
com.apple.driver.AppleSMCLMU	2.0.2d0
com.apple.driver.AppleUpstreamUserClient	3.5.10
com.apple.GeForce	8.0.0
com.apple.iokit.IOUserEthernet	1.0.0d1
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.ApplePolicyControl	3.2.11
com.apple.driver.AppleMuxControl	3.2.11
com.apple.driver.AppleMCCSControl	1.0.33
com.apple.driver.AppleLPC	1.6.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport	4.0.9f33
com.apple.driver.AppleIntelHDGraphics	8.0.0
com.apple.driver.AppleIntelHDGraphicsFB	8.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
com.apple.driver.SMCMotionSensor	3.0.2d6
com.apple.driver.AppleUSBTCButtons	235.4
com.apple.driver.AppleIRController	320.15
com.apple.driver.AppleUSBTCKeyboard	235.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
com.apple.BootCache	34
com.apple.iokit.SCSITaskUserClient	3.5.1
com.apple.driver.XsanFilter	404
com.apple.iokit.IOAHCIBlockStorage	2.2.2
com.apple.driver.AppleUSBHub	5.2.5
com.apple.driver.AirPort.Brcm4331	602.15.22
com.apple.driver.AppleAHCIPort	2.4.1
com.apple.driver.AppleFWOHCI	4.9.6
com.apple.iokit.AppleBCM5701Ethernet	3.2.5b3
com.apple.driver.AppleUSBEHCI	5.4.0
com.apple.driver.AppleEFINVRAM	1.6.1
com.apple.driver.AppleSmartBatteryManager	161.0.0
com.apple.driver.AppleRTC	1.5
com.apple.driver.AppleACPIButtons	1.6
com.apple.driver.AppleHPET	1.7
com.apple.driver.AppleSMBIOS	1.9
com.apple.driver.AppleACPIEC	1.6
com.apple.driver.AppleAPIC	1.6
com.apple.driver.AppleIntelCPUPowerManagementClient	196.0.0
com.apple.nke.applicationfirewall	4.0.39
com.apple.security.quarantine	2
com.apple.driver.AppleIntelCPUPowerManagement	196.0.0
com.apple.driver.IOBluetoothHIDDriver	4.0.9f33
com.apple.driver.AppleMultitouchDriver	235.28
com.apple.iokit.IOSerialFamily	10.0.6
com.apple.kext.triggers	1.0
com.apple.driver.DspFuncLib	2.3.1f2
com.apple.iokit.IOAudioFamily	1.8.9fc10
com.apple.kext.OSvKernDSPLib	1.6
com.apple.iokit.IOFireWireIP	2.2.5
com.apple.nvidia.nv50hal	8.0.0
com.apple.NVDAResman	8.0.0
com.apple.iokit.IOSurface	86.0.3
com.apple.iokit.IOBluetoothFamily	4.0.9f33
com.apple.driver.AppleSMBusPCI	1.0.10d0
com.apple.driver.AppleGraphicsControl	3.2.11
com.apple.driver.AppleBacklightExpert	1.0.4
com.apple.driver.AppleSMBusController	1.0.10d0
com.apple.driver.AppleHDAController	2.3.1f2
com.apple.iokit.IOHDAFamily	2.3.1f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport	4.0.9f33
com.apple.iokit.IONDRVSupport	2.3.5
com.apple.iokit.IOGraphicsFamily	2.3.5
com.apple.driver.IOPlatformPluginLegacy	1.0.0
com.apple.driver.IOPlatformPluginFamily	5.2.0d16
com.apple.driver.AppleSMC	3.1.4d2
com.apple.driver.AppleUSBHIDKeyboard	165.5
com.apple.driver.AppleHIDKeyboard	165.5
com.apple.driver.AppleUSBMultitouch	235.7
com.apple.iokit.IOUSBHIDDriver	5.2.5
com.apple.driver.AppleUSBMergeNub	5.2.5
com.apple.driver.AppleUSBComposite	5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice	3.5.1
com.apple.iokit.IOBDStorageFamily	1.7
com.apple.iokit.IODVDStorageFamily	1.7.1
com.apple.iokit.IOCDStorageFamily	1.7.1
com.apple.iokit.IOAHCISerialATAPI	2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily	3.5.1
com.apple.iokit.IO80211Family	500.15
com.apple.iokit.IOUSBUserClient	5.2.5
com.apple.iokit.IOAHCIFamily	2.2.1
com.apple.iokit.IOFireWireFamily	4.5.5
com.apple.iokit.IOEthernetAVBController	1.0.2b1
com.apple.iokit.IONetworkingFamily	3.0
com.apple.iokit.IOUSBFamily	5.4.0
com.apple.driver.AppleEFIRuntime	1.6.1
com.apple.iokit.IOHIDFamily	1.8.0
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.sandbox	220
com.apple.kext.AppleMatch	1.0.0d1
com.apple.security.TMSafetyNet	7
com.apple.driver.DiskImages	344
com.apple.iokit.IOStorageFamily	1.8
com.apple.driver.AppleKeyStore	28.21
com.apple.driver.AppleACPIPlatform	1.6
com.apple.iokit.IOPCIFamily	2.7.2
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.corecrypto	1.0
Model: MacBookPro6,1, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.57f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x01BA, 0x202020202020202020202020202020202020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x01BA, 0x202020202020202020202020202020202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW  GS23N
USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
USB Device: iPod, apple_vendor_id, 0x1261, 0xfa140000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd140000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd142000 / 6
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
 
Your RAM is faulty, not seated correctly, or you have some dust/debris in the socket that is preventing it from contacting properly.

Ensure both sticks are seated properly and test. If this fixes it, problem solved. If not...


Remove both sticks.

Check there's no dust in both sockets. Use compressed air to get it out. Can't hurt to give it a clean out with air anyway.

Insert one stick. see if problem still occurs (ideally, actually run the apple hardware test to verify). If yes, swap with other stick (leaving only 1 stick in there still). If the problem is no longer apparent, you have identified the faulty stick.

If the problem is still there, make sure the RAM spec matches what should be in your machine. If it is OK spec, then both sticks are faulty. Or your machine is broken. Or you don't know how to fit ram properly :D
 
throAU said:
Your RAM is faulty, not seated correctly, or you have some dust/debris in the socket that is preventing it from contacting properly.

Ensure both sticks are seated properly and test. If this fixes it, problem solved. If not...


Remove both sticks.

Check there's no dust in both sockets. Use compressed air to get it out. Can't hurt to give it a clean out with air anyway.

Insert one stick. see if problem still occurs (ideally, actually run the apple hardware test to verify). If yes, swap with other stick (leaving only 1 stick in there still). If the problem is no longer apparent, you have identified the faulty stick.

If the problem is still there, make sure the RAM spec matches what should be in your machine. If it is OK spec, then both sticks are faulty. Or your machine is broken. Or you don't know how to fit ram properly :D
Click to expand...

Man you guys work fast! I noticed a crap load of dust when I initially removed the back plate, but I thought I did a pretty good job getting all the dust out. I'll do what you suggested when I get home, and then report back with my findings.

Is there any type of software that can verify if I'm in fact using faulty RAM? Sorry I'm not too computer savvy when it comes to diagnostics and what-not.
 
Did what you suggested and ran the Apple Hardware Test after reseating the RAM, and it said it found no issues, and since restarting the computer everything appears to be alright. I'll be on the lookout tonight for any other shenanigans from my most beloved piece of technology. Please remain strong mighty Macbook Pro, I depend on you oh so much!

Thanks again for your response, I'll be sure to pester you again when and if something goes awry.

*knock on wood*
 
Yeah when ever upgrading something, if there are any new issues 99% of the time the upgrade caused it. Either the install or product itself is causing the issue. Glad it was only not seated properly. I usually push in the ram with a fair bit of force (just don't over due it). At least you don't have to fool around replacing the ram with new sticks. :)
 
wytwolf said:
Yeah when ever upgrading something, if there are any new issues 99% of the time the upgrade caused it. Either the install or product itself is causing the issue. Glad it was only not seated properly. I usually push in the ram with a fair bit of force (just don't over due it). At least you don't have to fool around replacing the ram with new sticks. :)
Click to expand...

Well everything was working near perfectly last night, then this morning I began facing the same issues as before. I'm did a cmd + option + p + r after the computer froze up again because I read online it can help to fix certain issues, which again appeared to work for a little bit, and then as I was moving Safari from one monitor to the other, everything became extremely pixelated and froze once again.

I'm unsure of what my next step could be aside from removing the new RAM and putting in the original. I need to back my stuff up ASAP as I fear something crazy is about to happen with my computer. :(
 
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