So yesterday I received my new 2017 MacBook Pro 13" in the mail. Lastnight I was setting it all up, downloading all the apps I use, importing music and pictures.
Then it goes black. It turns back on and I see "Your computer restarted because of a problem".
After doing some googling I learn this was a "Kernel Panic".
I shut it down and then turned it back on while holding D and did a hardware test, and there were no issues. Was this then caused by a software issue with one of the apps I downloaded?
I just want to make sure this isn't "dangerous" for my computer - it's literally 24 hours old.
See attached.... can anyone tell me what caused it so I can remove the program?
Anonymous UUID: 4F61E4A4-0403-39FD-45C4-4EFEC7712E6D
Thu Aug 31 21:06:13 2017
*** Panic Report ***
panic(cpu 1 caller 0xffffff80087fe39d): Kernel trap at 0xffffff7f8b844881, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f8b844881, CR3: 0x000000025144b040, CR4: 0x00000000003627e0
RAX: 0x0000000000000023, RBX: 0xffffff802d461dc0, RCX: 0xffffff8008b86ed4, RDX: 0xffffff8035a24860
RSP: 0xffffff912684b1e0, RBP: 0xffffff912684b830, RSI: 0xffffff80fa755068, RDI: 0xffffff8035a24860
R8: 0x0000085a73fb799c, R9: 0xffffff80fa755068, R10: 0x0000000000000000, R11: 0xffffff8008e8a810
R12: 0x0000000000000000, R13: 0xffffff912684b668, R14: 0xffffff7f8b8482df, R15: 0x0000000000000001
RFL: 0x0000000000010282, RIP: 0xffffff7f8b844881, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff7f8b844881, Error code: 0x0000000000000010, Fault CPU: 0x1, PL: 0, VF: 1
Backtrace (CPU 1), Frame : Return Address
0xffffff912684ae70 : 0xffffff80086e953c
0xffffff912684aef0 : 0xffffff80087fe39d
0xffffff912684b0d0 : 0xffffff800869a593
0xffffff912684b0f0 : 0xffffff7f8b844881
0xffffff912684b830 : 0xffffff8008b41a03
0xffffff912684b890 : 0xffffff800891bc96
0xffffff912684b8e0 : 0xffffff800893be52
0xffffff912684b990 : 0xffffff8008925cb8
0xffffff912684bbd0 : 0xffffff800892680f
0xffffff912684bf50 : 0xffffff8008c240f5
0xffffff912684bfb0 : 0xffffff800869ad96
BSD process name corresponding to current thread: mds
Mac OS version:
16G29
Kernel version:
Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64
Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03
Kernel slide: 0x0000000008400000
Kernel text base: 0xffffff8008600000
__HIB text base: 0xffffff8008500000
System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)
System uptime in nanoseconds: 9189925993907
last loaded kext at 9184404039565: com.sophos.kext.oas 9.6.53 (addr 0xffffff7f8b82b000, size 49152)
last unloaded kext at 9184306632885: com.sophos.kext.oas 9.6.51 (addr 0xffffff7f8b842000, size 32768)
loaded kexts:
com.sophos.kext.oas 9.6.53
com.sophos.nke.swi 9.6.51
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 110.23.17
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AppleGraphicsDevicePolicy 3.14.49
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleHDA 279.48
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelKBLGraphics 10.2.5
com.apple.iokit.IOBluetoothSerialManager 5.0.5f1
com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.2.5
com.apple.driver.AppleIntelPCHPMC 1.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleCameraInterface 5.60.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.9.20
com.apple.driver.AppleMCCSControl 1.3.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.70.1
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AirPort.Brcm4360 1150.12.1a1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f1
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 159.9
com.apple.iokit.IOBluetoothFamily 5.0.5f1
com.apple.AppleGraphicsDeviceControl 3.14.49
com.apple.iokit.IOAcceleratorFamily2 311.14
com.apple.driver.AppleGraphicsControl 3.14.49
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 516.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.AppleHSSPIHIDDriver 49
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleHPM 3.0.9
com.apple.driver.AppleIntelLpssI2CController 3.0.60
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.driver.AppleHSSPISupport 49
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
Model: MacBookPro14,1, BootROM MBP141.0160.B02, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f6
Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, Built-In
Network Service: Wi-Fi, AirPort, en0
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)
Then it goes black. It turns back on and I see "Your computer restarted because of a problem".
After doing some googling I learn this was a "Kernel Panic".
I shut it down and then turned it back on while holding D and did a hardware test, and there were no issues. Was this then caused by a software issue with one of the apps I downloaded?
I just want to make sure this isn't "dangerous" for my computer - it's literally 24 hours old.
See attached.... can anyone tell me what caused it so I can remove the program?
Anonymous UUID: 4F61E4A4-0403-39FD-45C4-4EFEC7712E6D
Thu Aug 31 21:06:13 2017
*** Panic Report ***
panic(cpu 1 caller 0xffffff80087fe39d): Kernel trap at 0xffffff7f8b844881, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f8b844881, CR3: 0x000000025144b040, CR4: 0x00000000003627e0
RAX: 0x0000000000000023, RBX: 0xffffff802d461dc0, RCX: 0xffffff8008b86ed4, RDX: 0xffffff8035a24860
RSP: 0xffffff912684b1e0, RBP: 0xffffff912684b830, RSI: 0xffffff80fa755068, RDI: 0xffffff8035a24860
R8: 0x0000085a73fb799c, R9: 0xffffff80fa755068, R10: 0x0000000000000000, R11: 0xffffff8008e8a810
R12: 0x0000000000000000, R13: 0xffffff912684b668, R14: 0xffffff7f8b8482df, R15: 0x0000000000000001
RFL: 0x0000000000010282, RIP: 0xffffff7f8b844881, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff7f8b844881, Error code: 0x0000000000000010, Fault CPU: 0x1, PL: 0, VF: 1
Backtrace (CPU 1), Frame : Return Address
0xffffff912684ae70 : 0xffffff80086e953c
0xffffff912684aef0 : 0xffffff80087fe39d
0xffffff912684b0d0 : 0xffffff800869a593
0xffffff912684b0f0 : 0xffffff7f8b844881
0xffffff912684b830 : 0xffffff8008b41a03
0xffffff912684b890 : 0xffffff800891bc96
0xffffff912684b8e0 : 0xffffff800893be52
0xffffff912684b990 : 0xffffff8008925cb8
0xffffff912684bbd0 : 0xffffff800892680f
0xffffff912684bf50 : 0xffffff8008c240f5
0xffffff912684bfb0 : 0xffffff800869ad96
BSD process name corresponding to current thread: mds
Mac OS version:
16G29
Kernel version:
Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64
Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03
Kernel slide: 0x0000000008400000
Kernel text base: 0xffffff8008600000
__HIB text base: 0xffffff8008500000
System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)
System uptime in nanoseconds: 9189925993907
last loaded kext at 9184404039565: com.sophos.kext.oas 9.6.53 (addr 0xffffff7f8b82b000, size 49152)
last unloaded kext at 9184306632885: com.sophos.kext.oas 9.6.51 (addr 0xffffff7f8b842000, size 32768)
loaded kexts:
com.sophos.kext.oas 9.6.53
com.sophos.nke.swi 9.6.51
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 110.23.17
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AppleGraphicsDevicePolicy 3.14.49
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleHDA 279.48
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelKBLGraphics 10.2.5
com.apple.iokit.IOBluetoothSerialManager 5.0.5f1
com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.2.5
com.apple.driver.AppleIntelPCHPMC 1.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleCameraInterface 5.60.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.9.20
com.apple.driver.AppleMCCSControl 1.3.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.70.1
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AirPort.Brcm4360 1150.12.1a1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f1
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 159.9
com.apple.iokit.IOBluetoothFamily 5.0.5f1
com.apple.AppleGraphicsDeviceControl 3.14.49
com.apple.iokit.IOAcceleratorFamily2 311.14
com.apple.driver.AppleGraphicsControl 3.14.49
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 516.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.AppleHSSPIHIDDriver 49
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleHPM 3.0.9
com.apple.driver.AppleIntelLpssI2CController 3.0.60
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.driver.AppleHSSPISupport 49
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
Model: MacBookPro14,1, BootROM MBP141.0160.B02, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f6
Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, Built-In
Network Service: Wi-Fi, AirPort, en0
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)