Hello!
I have a MacBook Pro 2.2GHz, bought it last year in july. I didn't bought the Apple Care and luckily it started to have kernel panics two months after the warranty expired.
I live in Brazil (if you don't like apple support in the US, you have no idea what we have to deal with here), and before taking the machine to an authorized partner, i would like some help of you guys.
Can anyone identify the issue by the kernel panic logs? Some of then happened when i was simply watching a video (once flash video, another time it was real player) and other panics happen with a simple mouse rollover on the dock.
I can't identify any specific situation for then to happen (even tried using with and without the battery), and they are happening more frequently. Most of the times the screen freezes and I wait a lot for the panic message before turn it down, but only six of them the message appeared and a log were saved in the log folder.
So, if any one can please help me. If its just a software issue that can be solved by reinstalling the system i'll be happy. What I really wouldn't like to do now is pay for a technical assistance and maybe wait for a whole month before get my macbook back (yeah! that's Apple Brazil!)
Some things that may help:
- the machine was on without any rebooting for almost 20 days before the first panic.
- one of the panics happened after download the latest quicktime update, but before restarting the machine. so it was downloaded twice.
- the last few days the crashes happen frequently, some times with intervals of less than 6 hours. some of then right after rebooting after a kernel panic.
I'm posting the first two panics logs on this post and the other four on the next one.
Panic 1
Tue Sep 9 20:00:13 2008
panic(cpu 0 caller 0x001A8CD4): Kernel trap at 0x00b160b7, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000000bc, CR3: 0x013be000, CR4: 0x00000660
EAX: 0x3b885630, EBX: 0x04919004, ECX: 0x04d3f800, EDX: 0x00000000
CR2: 0x000000bc, EBP: 0x3b885668, ESI: 0x00000000, EDI: 0xffffffff
EFL: 0x00010246, EIP: 0x00b160b7, CS: 0x00000008, DS: 0x04d30010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3b885408 : 0x12b0fa (0x4592a4 0x3b88543c 0x133243 0x0)
0x3b885458 : 0x1a8cd4 (0x46280c 0xb160b7 0xe 0x461fbc)
0x3b885538 : 0x19ede5 (0x3b885550 0x9 0x3b885668 0xb160b7)
0x3b885548 : 0xb160b7 (0xe 0x48 0x3b880010 0xb40010)
0x3b885668 : 0xb1dea0 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3b8856c8 : 0xb12e2b (0x3b885858 0x6 0x0 0x0)
0x3b885828 : 0xb05f12 (0x0 0x600d600d 0x7027 0x3b885858)
0x3b8858e8 : 0xcd9942 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3b885918 : 0xce2d86 (0x2419f000 0x1000000 0x88100090 0x3e)
0x3b8878a8 : 0xcc7056 (0x2419f000 0x1000000 0x15 0x2419f01c)
0x3b8879a8 : 0xb00572 (0x2419f000 0x0 0x3b887ab2 0x80)
0x3b887a08 : 0xaf75a5 (0x4846c00 0x0 0x3b887ab2 0x80)
0x3b887b38 : 0xaf8d74 (0x4846c00 0xafc358 0x3b887bec 0x4)
0x3b887c08 : 0xae4133 (0x4846c00 0x1 0x0 0x13)
0x3b887c68 : 0xadd93a (0x4846c00 0x2407 0x3b887d2c 0x4145ac4)
0x3b887c98 : 0x40fc65 (0x4846c00 0x4145ac4 0x4145ac4 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.NVDAResman(5.2.8)@0xaff000->0xd3efff
dependency: com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000->0xafefff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000->0xaf0fff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
9E17
Kernel version:
Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
Panic 2
Wed Sep 10 01:29:00 2008
panic(cpu 0 caller 0x001A8CD4): Kernel trap at 0x00b160b7, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000000bc, CR3: 0x013be000, CR4: 0x00000660
EAX: 0x3bc5d630, EBX: 0x04d3e004, ECX: 0x04afa800, EDX: 0x00000000
CR2: 0x000000bc, EBP: 0x3bc5d668, ESI: 0x00000000, EDI: 0xffffffff
EFL: 0x00010246, EIP: 0x00b160b7, CS: 0x00000008, DS: 0x04af0010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3bc5d408 : 0x12b0fa (0x4592a4 0x3bc5d43c 0x133243 0x0)
0x3bc5d458 : 0x1a8cd4 (0x46280c 0xb160b7 0xe 0x461fbc)
0x3bc5d538 : 0x19ede5 (0x3bc5d550 0x9 0x3bc5d668 0xb160b7)
0x3bc5d548 : 0xb160b7 (0xe 0x48 0x3bc50010 0xb40010)
0x3bc5d668 : 0xb1dea0 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3bc5d6c8 : 0xb12e2b (0x3bc5d858 0x6 0x0 0x0)
0x3bc5d828 : 0xb05f12 (0x0 0x600d600d 0x7027 0x3bc5d858)
0x3bc5d8e8 : 0xcd9942 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3bc5d918 : 0xce2d86 (0x241ac000 0x1000000 0x88100090 0x3e)
0x3bc5f8a8 : 0xcc7056 (0x241ac000 0x1000000 0x15 0x241ac01c)
0x3bc5f9a8 : 0xb00572 (0x241ac000 0x0 0x3bc5fab2 0x80)
0x3bc5fa08 : 0xaf75a5 (0x47b2800 0x0 0x3bc5fab2 0x80)
0x3bc5fb38 : 0xaf8d74 (0x47b2800 0xafc358 0x3bc5fbec 0x4)
0x3bc5fc08 : 0xae4133 (0x47b2800 0x1 0x0 0x13)
0x3bc5fc68 : 0xadd93a (0x47b2800 0x2407 0x3bc5fd2c 0x4143b28)
0x3bc5fc98 : 0x40fc65 (0x47b2800 0x4143b28 0x4143b28 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.NVDAResman(5.2.8)@0xaff000->0xd3efff
dependency: com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000->0xafefff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000->0xaf0fff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
9E17
Kernel version:
Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
I have a MacBook Pro 2.2GHz, bought it last year in july. I didn't bought the Apple Care and luckily it started to have kernel panics two months after the warranty expired.
I live in Brazil (if you don't like apple support in the US, you have no idea what we have to deal with here), and before taking the machine to an authorized partner, i would like some help of you guys.
Can anyone identify the issue by the kernel panic logs? Some of then happened when i was simply watching a video (once flash video, another time it was real player) and other panics happen with a simple mouse rollover on the dock.
I can't identify any specific situation for then to happen (even tried using with and without the battery), and they are happening more frequently. Most of the times the screen freezes and I wait a lot for the panic message before turn it down, but only six of them the message appeared and a log were saved in the log folder.
So, if any one can please help me. If its just a software issue that can be solved by reinstalling the system i'll be happy. What I really wouldn't like to do now is pay for a technical assistance and maybe wait for a whole month before get my macbook back (yeah! that's Apple Brazil!)
Some things that may help:
- the machine was on without any rebooting for almost 20 days before the first panic.
- one of the panics happened after download the latest quicktime update, but before restarting the machine. so it was downloaded twice.
- the last few days the crashes happen frequently, some times with intervals of less than 6 hours. some of then right after rebooting after a kernel panic.
I'm posting the first two panics logs on this post and the other four on the next one.
Panic 1
Tue Sep 9 20:00:13 2008
panic(cpu 0 caller 0x001A8CD4): Kernel trap at 0x00b160b7, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000000bc, CR3: 0x013be000, CR4: 0x00000660
EAX: 0x3b885630, EBX: 0x04919004, ECX: 0x04d3f800, EDX: 0x00000000
CR2: 0x000000bc, EBP: 0x3b885668, ESI: 0x00000000, EDI: 0xffffffff
EFL: 0x00010246, EIP: 0x00b160b7, CS: 0x00000008, DS: 0x04d30010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3b885408 : 0x12b0fa (0x4592a4 0x3b88543c 0x133243 0x0)
0x3b885458 : 0x1a8cd4 (0x46280c 0xb160b7 0xe 0x461fbc)
0x3b885538 : 0x19ede5 (0x3b885550 0x9 0x3b885668 0xb160b7)
0x3b885548 : 0xb160b7 (0xe 0x48 0x3b880010 0xb40010)
0x3b885668 : 0xb1dea0 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3b8856c8 : 0xb12e2b (0x3b885858 0x6 0x0 0x0)
0x3b885828 : 0xb05f12 (0x0 0x600d600d 0x7027 0x3b885858)
0x3b8858e8 : 0xcd9942 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3b885918 : 0xce2d86 (0x2419f000 0x1000000 0x88100090 0x3e)
0x3b8878a8 : 0xcc7056 (0x2419f000 0x1000000 0x15 0x2419f01c)
0x3b8879a8 : 0xb00572 (0x2419f000 0x0 0x3b887ab2 0x80)
0x3b887a08 : 0xaf75a5 (0x4846c00 0x0 0x3b887ab2 0x80)
0x3b887b38 : 0xaf8d74 (0x4846c00 0xafc358 0x3b887bec 0x4)
0x3b887c08 : 0xae4133 (0x4846c00 0x1 0x0 0x13)
0x3b887c68 : 0xadd93a (0x4846c00 0x2407 0x3b887d2c 0x4145ac4)
0x3b887c98 : 0x40fc65 (0x4846c00 0x4145ac4 0x4145ac4 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.NVDAResman(5.2.8)@0xaff000->0xd3efff
dependency: com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000->0xafefff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000->0xaf0fff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
9E17
Kernel version:
Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
Panic 2
Wed Sep 10 01:29:00 2008
panic(cpu 0 caller 0x001A8CD4): Kernel trap at 0x00b160b7, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000000bc, CR3: 0x013be000, CR4: 0x00000660
EAX: 0x3bc5d630, EBX: 0x04d3e004, ECX: 0x04afa800, EDX: 0x00000000
CR2: 0x000000bc, EBP: 0x3bc5d668, ESI: 0x00000000, EDI: 0xffffffff
EFL: 0x00010246, EIP: 0x00b160b7, CS: 0x00000008, DS: 0x04af0010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3bc5d408 : 0x12b0fa (0x4592a4 0x3bc5d43c 0x133243 0x0)
0x3bc5d458 : 0x1a8cd4 (0x46280c 0xb160b7 0xe 0x461fbc)
0x3bc5d538 : 0x19ede5 (0x3bc5d550 0x9 0x3bc5d668 0xb160b7)
0x3bc5d548 : 0xb160b7 (0xe 0x48 0x3bc50010 0xb40010)
0x3bc5d668 : 0xb1dea0 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3bc5d6c8 : 0xb12e2b (0x3bc5d858 0x6 0x0 0x0)
0x3bc5d828 : 0xb05f12 (0x0 0x600d600d 0x7027 0x3bc5d858)
0x3bc5d8e8 : 0xcd9942 (0xc1d00005 0x1000000 0x1000003 0x40)
0x3bc5d918 : 0xce2d86 (0x241ac000 0x1000000 0x88100090 0x3e)
0x3bc5f8a8 : 0xcc7056 (0x241ac000 0x1000000 0x15 0x241ac01c)
0x3bc5f9a8 : 0xb00572 (0x241ac000 0x0 0x3bc5fab2 0x80)
0x3bc5fa08 : 0xaf75a5 (0x47b2800 0x0 0x3bc5fab2 0x80)
0x3bc5fb38 : 0xaf8d74 (0x47b2800 0xafc358 0x3bc5fbec 0x4)
0x3bc5fc08 : 0xae4133 (0x47b2800 0x1 0x0 0x13)
0x3bc5fc68 : 0xadd93a (0x47b2800 0x2407 0x3bc5fd2c 0x4143b28)
0x3bc5fc98 : 0x40fc65 (0x47b2800 0x4143b28 0x4143b28 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.NVDAResman(5.2.8)@0xaff000->0xd3efff
dependency: com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IONDRVSupport(1.5.2)@0xaf1000->0xafefff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000
com.apple.iokit.IOGraphicsFamily(1.5.2)@0xad5000->0xaf0fff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
9E17
Kernel version:
Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)