Hi, a brief history of my machine: 17" macbook pro, purchased new in early 2011. A few months after buying my hard drive died and was replaced under applecare. Then later on a glass of water was spilled on it - I had the entire machine taken apart and rebuilt, the top case was replaced with a new one, and it's been running fine for nearly a year. I was running snow leopard the whole time.
Last week my hard drive died again - I suspected it was going for a few weeks. I brought it in to an authorized technician (I am overseas at the moment and there's no official mac store) to have it changed, and they installed mountain lion. Today when I got it back about four keys on the keyboard didn't work, the monitor flashes colors on startup and the same thing happens when I do anything graphics intensive - everything goes out of phase / gets halos etc. I can replicate the problem by turning off automatic graphics switching.
I brought it back and (without opening up the computer) they concluded my keyboard was broken and the graphics card was going too. They say they only touched the hard drive and since they didn't verify the keyboard / graphics card there's nothing they can do about that. But it seems ridiculous to me that I bring in a computer that's working fine except for the drive and get it back with these problems.
Is this really a bad coincidence or could the repair have broken something? Is it possible that this is a software issue?
So far I've done system updates, reset the pram, repaired permissions. Apple hardware test won't run.
Thanks for your help.
Last week my hard drive died again - I suspected it was going for a few weeks. I brought it in to an authorized technician (I am overseas at the moment and there's no official mac store) to have it changed, and they installed mountain lion. Today when I got it back about four keys on the keyboard didn't work, the monitor flashes colors on startup and the same thing happens when I do anything graphics intensive - everything goes out of phase / gets halos etc. I can replicate the problem by turning off automatic graphics switching.
I brought it back and (without opening up the computer) they concluded my keyboard was broken and the graphics card was going too. They say they only touched the hard drive and since they didn't verify the keyboard / graphics card there's nothing they can do about that. But it seems ridiculous to me that I bring in a computer that's working fine except for the drive and get it back with these problems.
Is this really a bad coincidence or could the repair have broken something? Is it possible that this is a software issue?
So far I've done system updates, reset the pram, repaired permissions. Apple hardware test won't run.
Thanks for your help.