Hello, I have an issue with a MacBook Pro A1706 from a family member. The on board keyboard is totally unresponsive, like if it was not connected. All the other things work fine, the macbook is usable with an external source. Trackpad and touchbar works Ok.
I am not sure if this is affected by any type of battery issues, at first sight I don't identify any issue. I noted this after a power outage in my home where I unplugged it, but I think I didn't turn it off and later on when I connected it charged the battery all the way up. There is a possibility that something internal failed just by sitting on a desk? (thinking on a flex or the actual keyboard).
I tried to reset SMC and PRAM, although I am not sure if I am doing it right. I am definitely hitting the turn off option, then applying the key combination, but it turn on so fast that I have my doubts if it was completely off. (Not apple expert here).
Unfortunately is out of warranty now, and I am afraid if its something battery related I would think it already caused lots of damaged at this point...
I have everything backed up, I think I will refresh and update the OS, still running Mojave. Some forums says it would work, but not really convinced. I will try anyway.
Any idea? Should I open it up and take a look if the new OS doesn't do anything?
Thanks!
I am not sure if this is affected by any type of battery issues, at first sight I don't identify any issue. I noted this after a power outage in my home where I unplugged it, but I think I didn't turn it off and later on when I connected it charged the battery all the way up. There is a possibility that something internal failed just by sitting on a desk? (thinking on a flex or the actual keyboard).
I tried to reset SMC and PRAM, although I am not sure if I am doing it right. I am definitely hitting the turn off option, then applying the key combination, but it turn on so fast that I have my doubts if it was completely off. (Not apple expert here).
Unfortunately is out of warranty now, and I am afraid if its something battery related I would think it already caused lots of damaged at this point...
I have everything backed up, I think I will refresh and update the OS, still running Mojave. Some forums says it would work, but not really convinced. I will try anyway.
Any idea? Should I open it up and take a look if the new OS doesn't do anything?
Thanks!