Keynote update hung, what to do?

[ghanwani]

I got a notification for a Keynote update. I started it, then noticed I wasn't signed in. I signed in, but the update has not yet completed (several hours later). All I see is what is in the attached pic. I tried quitting the App Store app and restarting, but that didn't help. Would a reboot potentially help?

In the pic, I cannot click the link for "more", and it has just been sitting there.

 

[chscag]

Delete Keynote, then go to the App Store and let it download again. I've had to do that with both Pages and Keynote when the updates were not working. You won't lose any of your Keynote documents.

 

[ghanwani]

I deleted the app and then tried, but still had the same issue--it aborted the original download, but when I tried to download again, it ended up in the same state. I rebooted and was then able to get the process restarted, but it is hung in a different way at about 75% of completion. If I try to hit "Stop" it does nothing.

Edit: It completed successfully.

 

[chscag]

Okay, I see that you finally got it to complete. Sometimes the problem is with the Apple servers. Glad you resolved it.