I went to an Apple store for service in-person yesterday for the first time ever. My iPhone 5 battery was going downhill fast after iOS8, so I decided to make an appointment and see if I can get a battery replacement.
I gotta say, I was pretty amazed to experience first hand the process in which Apple gets you signed in and escorted to a Genius. Everything was done in an orderly fashion. The Genius I got was extremely patient and accommodating with questions and responded with a respectful tone you'd see at a five-star hotel (well the non-pretentious ones). He pointed out that there is a replacement program out there for a select number of iPhone 5 models and he proceeded to check the serial number and performed a diagnostic. After seeing that mine was eligible (I knew that it was since I checked it online beforehand), he told me the battery will be replaced free of charge that day and that they will need about 1.5 hours for the work. I came back 2 hours later and received my newly energized iphone 5 without a hitch.
This level of service and orderly nature of the Apple Retail store is in stark contrast to the experience that I would normally get at a Verizon, Best Buy Mobile, and Tmobile store.
The phone battery is now back to where it was when I bought it in 2012!
I gotta say, I was pretty amazed to experience first hand the process in which Apple gets you signed in and escorted to a Genius. Everything was done in an orderly fashion. The Genius I got was extremely patient and accommodating with questions and responded with a respectful tone you'd see at a five-star hotel (well the non-pretentious ones). He pointed out that there is a replacement program out there for a select number of iPhone 5 models and he proceeded to check the serial number and performed a diagnostic. After seeing that mine was eligible (I knew that it was since I checked it online beforehand), he told me the battery will be replaced free of charge that day and that they will need about 1.5 hours for the work. I came back 2 hours later and received my newly energized iphone 5 without a hitch.
This level of service and orderly nature of the Apple Retail store is in stark contrast to the experience that I would normally get at a Verizon, Best Buy Mobile, and Tmobile store.
The phone battery is now back to where it was when I bought it in 2012!