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Large Attachment-->Frozen Mail, Nothing Helps

O

ozziepuppy

macrumors newbie
Original poster
Aug 10, 2008
13
0
:mad:
Yesterday I tried to send a Quicktime movie that I made with iMovie as an attachment to an email. I knew something was wrong when it kept "sending" for hours. I could not get it to stop, no matter what I tried. I used Force Quit on Mail: no effect on the spinning circles. I shut the computer down and then restarted. Signed into Mail--> still had spinning circles. I took the mailboxes offline and then put them back online: spinning circles remained. I deleted all of the outgoing messages several times, but whenever I came back, they reappeared. I shut off my computer overnight. This morning the spinning circles are gone, and a static circle remains, and I am unable to send or receive email. What can I do? I have four Mac mail accounts and they all have important information in them. How can I unfreeze my mail? BTW, the gmail accounts that go to the mac account are ok--it is just the "@mac.com" accounts that are frozen. I can not find this in a search. I would really appreciate some help with this.
 
How big was the video file? Gmail only supports attachments of up to 20mb. Usually you can only get away with 18mb.

Also, if an application freezes and right clicking on the dock icon and selecting Force Quit doesn't do anything, you can close it through Activity Monitor. Go to Applications -> Utilities -> Activity Monitor. Find it in the process table and highlight it, then click the Quit button and then press Force Quit.
 
Gmail is fine. I did not try to send them through that account. It was the account that was "@mac.com" that broke. I will try your suggestion re the Activity Monitor.

Actually, it is not the Mail application that is frozen. It is just the individual account in which I had tried to send the large attachment that is frozen.
 
ozziepuppy said:
Actually, it is not the Mail application that is frozen. It is just the individual account in which I had tried to send the large attachment that is frozen.
Click to expand...

Is there anyway that you can delete the outgoing email from the Outbox section? It might be hanging up because it keeps trying to send the email any time you open up the Mail application.
 
Well, I deleted them twice but they always came back. In other words, they would disappear from the list, but only temporarily. When I would check again, they would have reappeared.

Here is what it looks like:

<a href="http://www.flickr.com/photos/katlover_ks/3037519271/" title="Picture 45 by katlover_ks, on Flickr"><img src="http://farm4.static.flickr.com/3018/3037519271_840bd203be_o.png" width="174" height="264" alt="Picture 45" /></a>

I don't know why that did not work to show the picture.

http://farm4.static.flickr.com/3018/3037519271_840bd203be_o.png
 
ozziepuppy said:
Well, I deleted them twice but they always came back. In other words, they would disappear from the list, but only temporarily. When I would check again, they would have reappeared.

Here is what it looks like:

<a href="http://www.flickr.com/photos/katlover_ks/3037519271/" title="Picture 45 by katlover_ks, on Flickr"><img src="http://farm4.static.flickr.com/3018/3037519271_840bd203be_o.png" width="174" height="264" alt="Picture 45" /></a>

I don't know why that did not work to show the picture.

http://farm4.static.flickr.com/3018/3037519271_840bd203be_o.png
Click to expand...

To embed pictures into your post, you must put the web location between "
" tags.

I don't know anything about MobileMe, but can you log onto your account through a web browser and check to see if you can cancel it there?
 
Well, that is interesting. My mac mail in mobileme seems to be functioning. At least, there are three new messages there that are not appearing in my mac mail in that application on my MacBook Pro.

I still need to fix my mac mail on my MacBook Pro though.

3037519271_840bd203be_o.png
 
I disabled my mac account and now this is what I see:

3037571939_4506b7b421_o.png

???

And now I do not know how to re-enable my mac mail account. Where is it and how do I get it back?
 
ozziepuppy said:
I disabled my mac account and not this is what I see:

And now I do not know how to re-enable my mac mail account. Where is it and how do I get it back?
Click to expand...

The picture doesn't work. How did you disable your account? If you just took it off of the Mail application, you can go through the steps to add a new account.
 
Oh, pressing the picture button works much better, thanks.

The picture should be there now.
 
OK, it was under Preferences, Advanced. A checkbox. I re-enabled it.

Now, the icon is no longer still. It is once again moving and looks like this:

3037594165_4911f2c8ec_o.png
 
Still spinning.

I forced it to quit through the Activity Monitor and then it BRIEFLY showed number of messages in each box, after which the gmail box settled down and just showed number of messages while the .mac box changed to the static icon again (shown above).
 
I disabled both accounts (.mac and gmail) through Mail Preferences and now I get the spinning circle next to "Drafts." At first Drafts showed three identical email messages with three identical times. I deleted all three of them, but the spinning circle remains next to Drafts. Also there is a spinning circle next to "nothing" (no label) a bit lower in the same area.

3038531634_1c350a17d5_o.png
 
ozziepuppy said:
I disabled both accounts (.mac and gmail) through Mail Preferences and now I get the spinning circle next to "Drafts." At first Drafts showed three identical email messages with three identical times. I deleted all three of them, but the spinning circle remains next to Drafts. Also there is a spinning circle next to "nothing" (no label) a bit lower in the same area.
Click to expand...

I don't really know what else to tell you. Make sure that there is nothing in the Outbox or Drafts folder. Quit the Mail application and restart your computer. Then open up Mail again and see if everything is okay. Also make sure that you have all the latest Software Updates installed.
 
Fixed

Our local Apple store fixed it. It was a corrupted outgoing cache.:D

Thank you for trying to help. I really appreciate it!
 
Same problem

ozziepuppy said:
Our local Apple store fixed it. It was a corrupted outgoing cache.:D

Thank you for trying to help. I really appreciate it!
Click to expand...

Thank you for posting this. I am having the same problem but with my gmail account. I guess I will need to find the closest mac store. Did they charge you?
 
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